Arif Akhundov
Dallas Texas,United States
Summary
Motivated Computer Science student with experience in data management, customer service, and office administration. Demonstrated skills in system optimization and enhancing workflow efficiency. Proficient in Microsoft Office, Google Workspace, and various data tools, complemented by strong analytical and communication abilities.
Overview
2
2
years of professional experience
12
12
years of post-secondary education
Work history
Customer Service Specialist-Ryanair Project
Armatis
Warsaw, Poland
05.2025 - 11.2025
- -Delivered multilingual technical support across phone, email, and chat, resolving booking, payment, and system issues while ensuring GDPR and PCI DSS compliance, and managing tickets through Zendesk.
- -Handled a high volume of customer cases, including flight changes, cancellations, and refunds, ensuring timely resolutions and maintaining detailed records using internal CRM systems.
- -Collaborated with internal teams to improve processes and documentation, demonstrating strong problem-solving, communication, and organizational skills in a fast-paced environment handling sensitive data.
Office Assistant
Shakh Garden
Baku
07.2024 - 09.2024
- -Organized schedules and managed meetings.
- -Handled correspondence and office materials.
- -Assisted in preparing reports and coordinating office work.
- -Answered calls and provided customer service.
Data Entry Assistant (Remote)
Buta Tobacco
Ankara
12.2023 - 05.2024
- -Processed and updated 500+ customer records in the company database with 99% accuracy, ensuring data integrity and efficiency.
- -Organized and structured large datasets (10,000+ records), improving accessibility and analysis for different departments.
- -Contributed to improving data entry processes to enhance efficiency.
Education
Raffles World Academy
Dubai, UAE 09.2012 - 06.2017
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Torrey Hills School
San Diego, USA 09.2017 - 06.2018
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Doğa Koleji
Izmir, Turkey 09.2018 - 06.2023
Meridian International Lyceum
Kyiv, Ukraine 09.2023 - 05.2024
Computer Engineering
Vistula University
Warsaw, Poland 10.2024 - 11.2025
Skills
- Microsoft Office - (Word, Excel, Powerpoint, etc)
- Google Workspace - (Docs, Sheets, Slides, etc)
- Data Entry and Organization - (Accurate data input, data verification, sorting, and organizing in spreadsheets or databases)
- IT support - (Software Setup, User Assistance, Email/Cloud Storage Management)
- HTML & CSS - (Basic Web Development)
- Good communication - written and oral skills
- Effective interpersonal skills
- Excellent conceptual and analytical skills
- Teamwork- Proven ability to work collaboratively in a team environment
- Proficient in accurate and efficient data input, organization, and management
- Adaptability: Quick to learn and adapt to new tools and environment
Languages
English
Fluent
Turkish
Fluent
Azerbaijani
Fluent
References
Available upon Request.
Hobby
Technology, Travel, Chess, Riding a bicycle
Additional Activities
Tech Enthusiast: Regularly attended tech meetups and workshops to stay updated on the latest trends and technologies.
Personality
- Communicative
- Creativity
- Detail Oriented
- Punctuality
- Organized
- Motivated
Timeline
Customer Service Specialist-Ryanair Project
Armatis
05.2025 - 11.2025
Computer Engineering
Vistula University
10.2024 - 11.2025
Office Assistant
Shakh Garden
07.2024 - 09.2024
Data Entry Assistant (Remote)
Buta Tobacco
12.2023 - 05.2024
Meridian International Lyceum
09.2023 - 05.2024
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Doğa Koleji
09.2018 - 06.2023
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Torrey Hills School
09.2017 - 06.2018
Raffles World Academy
09.2012 - 06.2017