Arif Akhundov
Dallas Texas,United States
Summary
Motivated Computer Science student with experience in data management, customer service, and office administration. Demonstrated skills in system optimization and enhancing workflow efficiency. Proficient in Microsoft Office, Google Workspace, and various data tools, complemented by strong analytical and communication abilities.
Overview
2
2
years of professional experience
12
12
years of post-secondary education
Work history
Customer Service Specialist-Ryanair Project
Armatis
Warsaw, Poland
2025.05 - 2025.11
- -Delivered multilingual technical support across phone, email, and chat, resolving booking, payment, and system issues while ensuring GDPR and PCI DSS compliance, and managing tickets through Zendesk.
- -Handled a high volume of customer cases, including flight changes, cancellations, and refunds, ensuring timely resolutions and maintaining detailed records using internal CRM systems.
- -Collaborated with internal teams to improve processes and documentation, demonstrating strong problem-solving, communication, and organizational skills in a fast-paced environment handling sensitive data.
Office Assistant
Shakh Garden
Baku
2024.07 - 2024.09
- -Organized schedules and managed meetings.
- -Handled correspondence and office materials.
- -Assisted in preparing reports and coordinating office work.
- -Answered calls and provided customer service.
Data Entry Assistant (Remote)
Buta Tobacco
Ankara
2023.12 - 2024.05
- -Processed and updated 500+ customer records in the company database with 99% accuracy, ensuring data integrity and efficiency.
- -Organized and structured large datasets (10,000+ records), improving accessibility and analysis for different departments.
- -Contributed to improving data entry processes to enhance efficiency.
Education
Raffles World Academy
Dubai, UAE 2012.09 - 2017.06
undefined
Torrey Hills School
San Diego, USA 2017.09 - 2018.06
undefined
Doğa Koleji
Izmir, Turkey 2018.09 - 2023.06
Meridian International Lyceum
Kyiv, Ukraine 2023.09 - 2024.05
Computer Engineering
Vistula University
Warsaw, Poland 2024.10 - 2025.11
Skills
- Microsoft Office - (Word, Excel, Powerpoint, etc)
- Google Workspace - (Docs, Sheets, Slides, etc)
- Data Entry and Organization - (Accurate data input, data verification, sorting, and organizing in spreadsheets or databases)
- IT support - (Software Setup, User Assistance, Email/Cloud Storage Management)
- HTML & CSS - (Basic Web Development)
- Good communication - written and oral skills
- Effective interpersonal skills
- Excellent conceptual and analytical skills
- Teamwork- Proven ability to work collaboratively in a team environment
- Proficient in accurate and efficient data input, organization, and management
- Adaptability: Quick to learn and adapt to new tools and environment
Languages
English
Fluent
Turkish
Fluent
Azerbaijani
Fluent
References
Available upon Request.
Hobby
Technology, Travel, Chess, Riding a bicycle
Additional Activities
Tech Enthusiast: Regularly attended tech meetups and workshops to stay updated on the latest trends and technologies.
Personality
- Communicative
- Creativity
- Detail Oriented
- Punctuality
- Organized
- Motivated
Timeline
Customer Service Specialist-Ryanair Project
Armatis
2025.05 - 2025.11
Computer Engineering
Vistula University
2024.10 - 2025.11
Office Assistant
Shakh Garden
2024.07 - 2024.09
Data Entry Assistant (Remote)
Buta Tobacco
2023.12 - 2024.05
Meridian International Lyceum
2023.09 - 2024.05
undefined
Doğa Koleji
2018.09 - 2023.06
undefined
Torrey Hills School
2017.09 - 2018.06
Raffles World Academy
2012.09 - 2017.06