Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

ROCK E BOISROND

CANTON,GA
ROCK E BOISROND

Summary

Career objectives to continuously strive for higher achievement in life and establish myself as a perfect and accept challenging work and contribute forward the success of esteem organization by hard work and acquired skills. Summary of qualifications services and relations; excellent client services and communication skills; cost efficiency and streamlining training and delegating; advocacy skills; energetic work attitude; conflict resolution expert; sharp problem solver; committed, loyal, and hard worker with excellent communication and teamwork skills.

Overview

10
years of professional experience

Work History

IRON MOUNTAIN, INC
Norcross, GA

Project Manager/ Customer Service Specialist
10.2022 - Current

Job overview

  • Assisting the customers in having clear and concise success criteria post implementation, receiving world-class enablement support for their users and stakeholders
  • Establishing strong customer relationships throughout the Implementation lifecycle that will further mature post-implementation
  • Direct line of communication and ‘face of Iron Mountain’ to customers
  • Develop and execute strategies and plans to drive adoption, customer retention, and expansion
  • Maintain a strong customer centered approach; keeping the customer at the front and center of all related activities, leading to a successful delivery and uptake of the growing technology solutions within Iron Mountain as well as linking other existing services where required
  • Utilize and direct customer journey mappings to effectively track and monitor a customer’s success
  • Conduct regular engagement sessions with the customer to assess product functionality, best practices, new product features and enhancements, and address any challenges
  • Drive customer engagement through usage, analyzing data to identify trends, patterns, new opportunities, and areas for improvement
  • Responsible for timely, complete, and accurate input and management of customer activity to management
  • Collaborate with all intercompany teams as required to provide customer success and support escalations
  • Responsible for measuring and providing customer with committed value/ROI/proposed outcomes
  • Responsible for driving escalations and issues to resolution to management.

UBER/LYFT
Atlanta, GA

Driver
03.2017 - Current

Job overview

  • Demonstrated ability to deal peacefully with unforeseen circumstances or delays and use advanced driving techniques to better improve time management and safety
  • Assured that the vehicle is maintained in excellent condition and is cleaned regularly, and In-depth knowledge of vehicle maintenance is applied
  • Drive V
  • I
  • P
  • To various destinations upon request, with knowledge of various cities and efficient routes
  • Neat and smart appearance, customer friendly and intellectual individual with desire to exceed expectations.

PEPBOYS
Woodside, NY

Customer Service Advisor
09.2019 - Current

Job overview

  • First point of contact for customers on the phone and in the store
  • Responsible for engaging customers, scheduling appointments, building trust, understanding needs, communicating processes and timelines, and selling parts and service that make the customer's car run at peak efficiency; adheres to Company Customer Care standards to meet customer expectations
  • Responsible for the organization and productivity of the service business through work order and register transactions, thorough vehicle inspections, and service and replacement part knowledge
  • Under the direction of Management, assists in various aspects of customer care, work order and register assistance, facility maintenance, and Outside Purchase (OP) ordering.

LOWE’S
Canton, GA

Overnight Operations Supervisor
02.2022 - 05.2023

DOLLAR GENERAL
Kennesaw, GA

Store Manager/ District Manager
08.2020 - 01.2022

Job overview

  • Responsible for the management of all employees in the effective planning and implementation of all store processes, including ordering, receiving, stocking, presentation, selling, staffing and support
  • Recruit, select and retain qualified employees according to federal and state labor laws and company policies; ensure store is properly staffed
  • Provide proper training for employees; conduct performance evaluations; identify gaps for appropriate solutions and/or counseling, up to and including termination
  • Make recommendations regarding employee pay rate and advancement
  • Communicate performance, conduct and safety expectations regularly; coordinate meetings and events to encourage safety, security, and policies
  • Ensure that the store is appropriately staffed and effectively opened and closed each day
  • Personally open the store a minimum of two times per week; personally close the store a minimum of two times per week
  • Evaluate operating statements to identify business trends (including sales, profitability, and turn), expense control opportunities, potential shrink, and errors
  • Order to ensure the meeting or exceeding of in-stock targets; review ordering plan, seasonal direction, and inventory management issues on a weekly basis; follow up on Basic Stock Replenishment (BSR)/cycle counts
  • Facilitate the efficient staging, stocking, and storage of merchandise by following defined company work processes
  • Ensure that all merchandise is presented according to established practices; utilize merchandise fixtures properly including presentation, product pricing and signage
  • Maintain accurate inventory levels by controlling damages, markdowns, scanning, paperwork, and facility controls
  • Ensure the financial integrity of the store through strict cashier accountability, key control, and adherence to stated company security practices and cash control procedures
  • Provide superior customer service leadership
  • Maintain a clean, well-organized store; facilitate a safe and secure working and shopping environment
  • Ensure that the store is adequately equipped with tools necessary to perform required tasks
  • Follow company policies and procedures as outlined in the Standard Operating Procedures manual, Employee Handbook, and company communications; ensure employee compliance
  • Complete all paperwork and documentation according to guidelines and deadlines.

WELLLIFE NETWORK
Elmont, New York

Case Manager
12.2016 - 01.2018

Job overview

  • Responsible for the daily operations of the Supported Housing Program
  • Coordinate and provide case management services, ensure quality of care to the consumer population and assist everyone in maintaining his/her independent living environment
  • This position may have supervised / unsupervised contact and or conversational interaction with consumers while working in the residences, day treatments and rehabilitation facilities
  • Managed caseload of 45 individuals
  • Routinely collaborated with department managers to correct problems and improve services
  • Conducted monthly patient case conferences, in-services and staff meetings to educate staff and facilitate good communication
  • Follow all policies and procedures related to cash, credit, check, refund and return policies
  • Works with the management team to react to customer service issues, customer complaints, and/or business opportunities
  • Primary driving force behind the implementation and constant execution of safety procedures, ensuring wheel torque and oil/fluid services are performed per standard operating procedure directives
  • Partner with Management to produce a safe and health work environment that complies with all local, state, and federal laws, as well as with company policies and procedures
  • Effectively communicate with all associates, management, and customers; interprets and retains information and applies knowledge appropriately
  • In designated locations, may be a secondary key carrier responsible for basic and detailed opening and closing responsibilities
  • Other duties as assigned.

WALGREENS BOOTS ALLIANCE
Hollis, New York

Assistant Manager
04.2014 - 02.2016

Job overview

  • Develops and enhance leadership abilities as an indispensable asset to the store staff
  • Liaison between management and non-management team members
  • Leadership to team members by communicating tasks from the store manager, coaching on warehouse and vendor orders, and handling day-to-day cash functions
  • Communicated issues and inefficiencies with store manager to create strategies and exceed sales objectives
  • Promoted business strategy by implementing improvements based on guest feedback
  • Managed inventory control processes to restore back stock, control costs and meet client needs while maintaining clothing and accessory levels on sales floor
  • Monitored cash intake and deposit records to increase accuracy and reduce discrepancies
  • Provided excellent customer service, driving membership loyalty and increasing customer satisfaction rates
  • Reviewed sales and merchandising reports to achieve profit goals, reduce back stock and predict sales
  • Increased operational efficiency by training staff on best practices and protocols.

Night Operations

Department Supervisor

Job overview

  • Is primarily responsible for leading and enabling a team of associates to deliver the best possible customer experience in the store
  • This includes coaching and training associates, delegating, following-up on daily tasks, managing performance, and ensuring adequate department coverage
  • The Night Operations Department Supervisor impacts Lowe’s mission daily by planning, scheduling, monitoring, and successfully implementing all non-selling operations in the back end and front end of the store, facilitating the store’s ability to provide a superior customer shopping experience and maximize sales and profitability
  • Removing barriers, addressing inefficiencies, and enabling staff to delight our customers
  • Collaborating with front-end and back-end operations associates to ensure items are adequately stocked.

Education

Major Purdue Global University

Cybersecurity
Current

Pharmacy Technician York College

Accounting Diploma from Computerized Accounting
July 2010

Hunter Business School

Bachelor Of Computer Science from Computer Engineering
May 2008

INUQUA, Prince

Bachelor Of Business Administration from Business Management
2006

CMP, Prince

2006

Skills

  • Microsoft Office (Word, Excel, Access, Outlook and PowerPoint), QuickBooks, Computers fix & repair, Upgrade and Update, Accounting, Keyboarding (60 wpm), Bookkeeping (A/R, A/P) and Offices Machines Training in CPR and First AID, 8 HR/ 16 HR Security Guard and Fireguard
  • Accounting R/P, Bookkeeping, Case Management, Cashier, Coaching, Documents Copy and Scanning, Computer Literate, Counseling, CPR, Customer Services, Training Employees, English, Fax, First AID, forms, French, Keyboarding, Leadership, Marketing, , Money management, Microsoft Office (Outlook, PowerPoint, Word, Access, Excel), Quick Books, Receiving, shipping, Store Manager, 65 Wpm, Upgrading and Updating Computers (virus removal)
  • Team leadership
  • Public speaking
  • Initiative-taking
  • Conflict resolution
  • Data entry
  • Report writing
  • Clerical support
  • Strong Verbal Communication

Timeline

Project Manager/ Customer Service Specialist

IRON MOUNTAIN, INC
10.2022 - Current

Overnight Operations Supervisor

LOWE’S
02.2022 - 05.2023

Store Manager/ District Manager

DOLLAR GENERAL
08.2020 - 01.2022

Customer Service Advisor

PEPBOYS
09.2019 - Current

Driver

UBER/LYFT
03.2017 - Current

Case Manager

WELLLIFE NETWORK
12.2016 - 01.2018

Assistant Manager

WALGREENS BOOTS ALLIANCE
04.2014 - 02.2016

Department Supervisor

Night Operations

Major Purdue Global University

Cybersecurity

Pharmacy Technician York College

Accounting Diploma from Computerized Accounting

Hunter Business School

Bachelor Of Computer Science from Computer Engineering

INUQUA, Prince

Bachelor Of Business Administration from Business Management

CMP, Prince

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ROCK E BOISROND