ARIF KHAN
Shanghai,China
Summary
Results-driven Sales Associate known for productivity and efficient task completion. Specialize in customer relationship management, product knowledge, and persuasive communication. Excel in active listening, problem-solving, and adaptability to meet diverse client needs and drive sales success.
Overview
9
9
years of professional experience
Work History
Sales Associate
Shanghai Top Fortune Industry Company Limited
Shanghai, China
01.2024 - Current
- Handled escalated customer inquiries, generating $800K in annual sales through persuasive strategies by doing 13+ Order.
- Implemented new procedures to enhance service quality and efficiency.
- Tracked and reported key performance indicators (KPIs) to measure customer service success.
- Utilized platforms like Alibaba, Google, and LinkedIn to attract new clients and inquiries.
- Collaborated with IT and other departments to resolve customer service issues.
- Optimized workflows, significantly reducing average response and resolution times.
- Identified trends and improvement areas using AI and data analysis.
- Secured three bidding projects for Bridgestone, Castrol and MacDonald apparel items.
Client Relationship Manager
Textile Trading Services
Dhaka, Bangladesh
03.2016 - 07.2018
- Forged new client relationships through strategic networking, achieving 15% client base expansion in six months.
- Conducted over 25 new projects while ensuring seamless collaboration among internal departments.
- Resolved complex issues between customers and internal teams promptly to enhance service delivery.
- Negotiated contracts with clients for various services to maximize business opportunities.
- Provided timely responses to customer inquiries and complaints to maintain satisfaction levels.
- Identified new business opportunities by analyzing client needs and market trends.
- Focused on optimizing customer relationship management processes for improved efficiency.
Education
Bachelor of Science - Automation Engineering
Donghua University
Shanghai, China07-2023
Foundation Program - Chinese
Shanghai Normal University
Shanghai, China06-2019
Skills
- Customer feedback analysis
- Contract negotiation
- Lead generation
- Market analysis
- B2B sales and service
- Client relationship management
Languages
Bengali
Native/ Bilingual
English
Full Professional
Chinese (Mandarin)
Professional
Hindi
Limited
Timeline
Sales Associate
Shanghai Top Fortune Industry Company Limited
01.2024 - Current
Client Relationship Manager
Textile Trading Services
03.2016 - 07.2018
Bachelor of Science - Automation Engineering
Donghua University
Foundation Program - Chinese
Shanghai Normal University
Similar Profiles
Eva ZhangEva Zhang
Intern at Shanghai International Theme Park Company LimitedIntern at Shanghai International Theme Park Company Limited
Mingjun WeiMingjun Wei
Investment Analyst Internship at Ping An of China Life Insurance Company Limited (Fortune 500)Investment Analyst Internship at Ping An of China Life Insurance Company Limited (Fortune 500)
Binqi LuBinqi Lu
Assistant Design Director at Shanghai Alphart Design Limited CompanyAssistant Design Director at Shanghai Alphart Design Limited Company
VIJAY AVIJAY A
Country Manager (TIC Industry) at TQ Cert Services (Shanghai) LtdCountry Manager (TIC Industry) at TQ Cert Services (Shanghai) Ltd
Musa De'ReeseMusa De'Reese
Homeroom/Resource Teacher at SMIC INTERNATIONALHomeroom/Resource Teacher at SMIC INTERNATIONAL