Arik Bality
Columbus,OH
Summary
Dependable and independent professional with strong diagnostic and problem-solving skills. Known for implementing swift resolutions to complex issues. Excellent communication and customer service skills. Punctual and dedicated to delivering exceptional results.
Overview
9
9
years of professional experience
Work History
Seasonal Technician
Columbus Lighting Pros LLC
Columbus, OH
10.2024 - Current
- Managed replacement of outdated electrical components for residential clients.
- Diagnosed and resolved electrical issues that arose during the installation of the equipment.
- Reviewed technical manuals and other documents related to product operation, installation, and maintenance requirements.
- Provided customer service to clients to explain and resolve technical issues, add additional services to work orders when applicable, and confirm satisfactory job completed.
Assistant Store Manager
Moses Jewelers
Columbus, OH
01.2016 - 09.2024
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Monitored sales activities and performed direct sales to ensure that customers receive satisfactory service and quality goods.
- Maintained accurate records of all transactions and managed oversight of inventory.
- De-escalated complaints from customers by empathetically listening, recording details, and offering solutions.
- Delegated assignments based on team strengths to optimize coverage of tasks and service levels.
IT Consultant (Seasonal)
Express Clothing
Columbus, OH
09.2018 - 01.2019
- Assembled, shipped, and activated POS (Point of Sale) devices for in-store employees.
- Provided helpdesk expertise to Express employees to resolve a variety of inbound tickets and call issues.
- Studied and implemented the documented suggestions for speedy and efficient issue resolution. In the event the suggestions did not resolve the issue, thought outside the box to try to resolve the issue before escalation.
- Escalated complex issues to tier-two staff via a warm transfer to ensure customer satisfaction.
Education
High School Diploma -
Pickerington Central High School
Pickerington, OH05-2015
Skills
- Staff Management
- Customer Service
- Issue Analysis
- Equipment Maintenance
- Records Management
- POS Systems
- Inventory Control
- Help Desk Software
Timeline
Seasonal Technician
Columbus Lighting Pros LLC
10.2024 - Current
IT Consultant (Seasonal)
Express Clothing
09.2018 - 01.2019
Assistant Store Manager
Moses Jewelers
01.2016 - 09.2024
High School Diploma -
Pickerington Central High School
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