Arika Baca
Summary
I am currently seeking a full-time position where I can contribute my skills, knowledge, and experience to the company. I believe in guest oriented, professional service as well as building up and advancing the team members that I manage, while continuously improving in my role.
I have a strong background in customer interactions and service solutions. I am highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. I am an effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. I am best known for my reliability and proactive approach to meeting customer and organizational goals.
Overview
9
9
years of professional experience
Work History
Shift Lead
Panda Express
07.2024 - 02.2025
- Completed store opening and closing procedures and balanced tills.
- Oversaw cash handling procedures.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Provided exceptional customer service by addressing inquiries, resolving issues, and maintaining a welcoming atmosphere.
Liquor Manager
Albertson's Market
11.2023 - 01.2024
- Improved customer satisfaction by providing knowledgeable recommendations for liquor purchases.
- Coordinated special events and themed promotions.
- Conducted regular audits of inventory levels to maintain efficient store operations.
- Implemented successful marketing strategies to increase customer engagement.
- Developed strong relationships with vendors, ensuring timely deliveries and exclusive product access.
Deli Manager
Albertson's Market
07.2022 - 01.2024
- Managed supply chain functions for deli supplies, ingredients and merchandise.
- Increased deli sales by implementing innovative merchandising and promotional strategies.
- Enhanced customer satisfaction by maintaining high-quality standards for deli products and services.
- Streamlined deli operations through effective scheduling, inventory management, and staff training.
- Led by example, working alongside team during busy periods to ensure high-quality service and product delivery.
Loan Officer / Assistant Branch Manager
Regional Finance
10.2018 - 06.2020
- Examined credit reports, financial statements and tax returns to determine repayment capability.
- Prepared documents for underwriting by verifying client income, credit reports, and other information.
- Managed multiple loans simultaneously ensuring timely completion of each task assigned without compromising on compliance or quality standards.
- Processed payments and applied to customer balances.
- Achieved successful debt collection results by utilizing negotiation skills and developing customized payment plans.
Cashier / Team Lead
Target
10.2015 - 07.2018
- Processed cash and card purchases and returns.
- Performed store opening, closing, and shift-change actions.
- Trained and developed new cashiers with positive and encouraging techniques to maximize performance.
- Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
- Resolved customer complaints professionally, maintaining a positive brand image and fostering customer retention.
Education
Associate of Arts - General Studies
University of New Mexico
Albuquerque, NM01-2017
Associate of Arts - General Studies
Central New Mexico Community College
Albuquerque, NM12.2015
High School Diploma -
Rio Grande High School
Albuquerque, NM05.2012
Skills
- Word, PowerPoint, Excel
- Customer Service
- Inventory
- Ordering
- Returns
- Insurance Claims
- Check Cashing
- Credit Checks
- Promotions, Demonstrations and Displays
- Billing
- Cash Handling
- Bank Deposits
- 50 WPM
- Leadership
- Development
- Adobe Photoshop (Intermediate)
- Partnerships with 3rd Party Vendors
- Training
- Team Building
- Hiring
- HR Assistance
- Food Safety Certification
- Scheduling / Kronos
Timeline
Shift Lead
Panda Express
07.2024 - 02.2025
Liquor Manager
Albertson's Market
11.2023 - 01.2024
Deli Manager
Albertson's Market
07.2022 - 01.2024
Loan Officer / Assistant Branch Manager
Regional Finance
10.2018 - 06.2020
Cashier / Team Lead
Target
10.2015 - 07.2018
Associate of Arts - General Studies
University of New Mexico
Associate of Arts - General Studies
Central New Mexico Community College
High School Diploma -
Rio Grande High School
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