Open To Work
Farran Arnold
Alamo Drafthouse Cinema
Littleton,CO
Work Preference
Overview
Case manager candidate with experience handling sensitive records, supporting clients, and managing high-volume administrative work. Background in ethics intake, disciplinary case management, customer service, and document management. Skilled in case support, data tracking, problem-solving, and professional client service.
01+
Certification
09+
Years of experience
Work History
12.2021 - Current4 Years 9 Months
Shift Lead
Alamo Drafthouse Cinema | Littleton, CO
- Served 400-800 guests across multiple theaters, prioritizing service needs to enhance guest satisfaction.
- Utilized verbal, written, and handheld tools to provide efficient and accurate guest support.
- Developed strong customer relationships through attentive service and effective communication.
02.2021 - 01.20242 Years 11 Months
Intake Specialist/Disciplinary Case Coordinator
Behavior Analyst Certification Board | Littleton, CO
- Processed alleged violations & self-reported cases of malpractice and insurance fraud submitted by consumers, practitioners, licensing boards, or internal BACB findings.
- Analyzed case content against code-enforcement procedures to identify potential risks of harm.
- Presented findings in peer meetings, facilitating informed decisions on case direction.
- Managed disciplinary cases throughout review process by board and legal counsel, ensuring compliance with ethical standards.
- Managed 50 incoming cases monthly.
04.2018 - 01.20212 Years 9 Months
Utility Specialist
Behavior Analyst Certification Board | Littleton, CO
- Invoiced accounts and supplied BACB official professional verification letters for certificants, in collaboration with Chief Legal Counselor.
- Managed certificate processing and coordinated communication with printing vendor to ensure timely delivery.
- Reviewed and investigated certification testing appeal claims, providing clear determinations to uphold standards.
- Redesigned incoming physical mail system, streamlining processing for 10,000+ documents received monthly.
- Sorted emailed university transcripts and routed them to application processing.
10.2017 - 04.20186 Months
Customer Service Specialist
Behavior Analyst Certification Board | Littleton, CO
- Reviewed applications and made determinations on certification testing approvals, ensuring compliance with standards.
- Delivered customer service through phone and email inquiries, addressing client needs and resolving issues.
- Developed and implemented Excel-based tracking system to identify field experience data tracker errors, collaborating with IT specialist to enhance accuracy.
Education
B.A. | Geography - Cities
DePaul University | Chicago, IL | 06-2010
DePaul University - Chicago, IL
06-2010
Skills
Certification
- Geographic Information Systems (Digital Maps) 2010
- ICE certificate (Credentialing) 2023
- NCIT (Investigation) 2023
Interests
Stand-up Paddleboarding (SUP)
Outdoor Recreation
Volunteer Work
Historical Exploration
Timeline
Shift Lead
Alamo Drafthouse Cinema
12.2021 - CurrentRead more
Intake Specialist/Disciplinary Case Coordinator
Behavior Analyst Certification Board
02.2021 - 01.2024Read more
Utility Specialist
Behavior Analyst Certification Board
04.2018 - 01.2021Read more
Customer Service Specialist
Behavior Analyst Certification Board
10.2017 - 04.2018Read more
DePaul University - B.A., Geography - Cities
Read more