Arimar Rijo
Summary
Dynamic sales professional with extensive experience at Automotive Dealership, excelling in customer service and rapport building. Proven track record of exceeding sales targets through effective communication and problem-solving. Bilingual in Spanish and English, with strong organizational skills and a commitment to enhancing customer satisfaction. Recognized for training and developing team members to achieve operational excellence.
Overview
6
6
years of professional experience
Work History
Sales Advisor
Automotive Dealership
Massachusetts
05.2023 - 01.2025
- Provided expert product knowledge to customers, leading to informed purchasing decisions and increased satisfaction levels.
- Increased sales by establishing rapport with customers and identifying their needs.
- Increased sales by offering advice on purchases and promoting additional products.
- Handled difficult situations professionally by addressing customer complaints and finding mutually beneficial solutions, preserving long-term relationships.
- Exceeded sales targets consistently through effective product demonstrations and persuasive communication skills.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Attended monthly sales meetings and quarterly sales trainings.
- Trained new employees on customer service, money handling and organizing strategies.
- Negotiated prices, terms of sales and service agreements.
Customer Service Representative
Uhaul Moving And Storage
Massachusetts
06.2022 - 01.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Self-motivated, with a strong sense of personal responsibility.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Administrative Assistant
Family Dollar
Brockton, MA
11.2019 - 09.2021
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
Event Organizer
University of New Hampshire
New Hampshire
06.2019 - 10.2019
- Coordinated schedules and timelines for events.
- Increased event attendance by strategically marketing and promoting events through various channels.
- Created engaging visual materials such as invitations, programs, banners, signage to promote consistent branding across all aspects of the event experience.
- Participated in strategy development and planning to grow organizing program and advance campaigns.
- Demonstrated adaptability in handling unforeseen challenges, ensuring events proceeded smoothly despite unexpected obstacles.
- Established strong relationships with key stakeholders in order to collaborate effectively on projects leading to successful outcomes.
- Optimized event agendas for seamless transitions between activities, ensuring smooth flow throughout the duration of each function.
Education
High School Diploma -
Boston International High School
Boston 05-2022
Skills
- Extensive background in sales
- Customer service experience
- Brand awareness
- Building rapport
- Bilingual in Spanish and English
- Friendly, positive attitude
- Problem-solving
- Attention to detail
- Dependable and responsible
- Multitasking Abilities
- Computer skills
- Active listening
- Organization and time management
- Verbal communication
- Teamwork and flexibility
- Teamwork and Communication
- Leadership and teamwork
- Cleaning and sanitizing
- Cash register operation
- Order taking
- Refunds and exchanges
- Staff training and development
- Scheduling and time management
- Loss prevention strategies
- Employee engagement
- Friendly and positive
- Team leadership
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Interests
- Electronics and Circuit Building
- DIY and Home Improvement
- Regularly practice mindfulness and meditation for overall wellness
- Team Sports
- Outdoor Recreation
- Running
- Embracing outdoor adventures such as sightseeing and nature learning
Timeline
Sales Advisor
Automotive Dealership
05.2023 - 01.2025
Customer Service Representative
Uhaul Moving And Storage
06.2022 - 01.2024
Administrative Assistant
Family Dollar
11.2019 - 09.2021
Event Organizer
University of New Hampshire
06.2019 - 10.2019
High School Diploma -
Boston International High School