Arin Guishard

Dynamic Helpdesk Agent at Prince George's Community College under the CETAT program, adept at enhancing IT compliance and cybersecurity protocols. Leveraged strong analytical skills to identify process improvements, resulting in increased customer satisfaction. Excelled in program management and communication, ensuring users effectively navigated complex applications while adhering to best practices.

• Completion of Software Testing Engineer Program, 09/22
• Knowledgeable on computer applications area or computer specialty area.
• Ability to plan sequence of actions necessary to accomplish an assignment.
• Experienced in adapting guidelines or precedents to meet the needs of the assignment.
• Strong judgement in interpreting and adapting guidelines such as the policies, regulations, precedents, and work directions for application to specific cases or problems.
• Extensive in-depth knowledge of current cybersecurity laws, regulations, policies, procedures, and guidance.
• Intense knowledge of 'state-of-the-art' network and/or platform IT architecture designs, interfaces, protocols, practices, and principles as they relate and interface with information management systems, cybersecurity, and other systems.
• Robust understanding and training in IT compliance; program management; and researching.
• Ability to learning new and complex IT-related material quickly to understand issues.
• Proficient in researching and collecting relevant information that helps achieve audit objectives.
• Conduct analyses to assess information collected about IT practices and compare them against IT best practices.
• Skilled in developing findings and conclusions based on analyses.
• Exceptional in writing reports and other written products that effectively communicate findings and information.
• Strong ability in communicating relevant information to officials, team members, internal and stakeholders, during formal and informal presentations, meetings, and/or interviews.
• Competent in collaborating with others to address issues or solve problems and follow up to ensure resolution was provided.

• Introduction to Information Technology
• Understanding Operating Systems
• Computer Forensics
• Computer Security
• Ethical Hacking Certification Preparation