Hardworking and passionate job seeker with strong organizational skills. Motivated individual who possesses the problem solving capabilities needed in the tech field. Strong technical aptitude. Experienced working in a team environment. Exceptional communication skills.
Overview
10
10
years of professional experience
Work History
End Point Architecture Technician I
Essentia Health(Contract Through Spherion)
08.2025 - Current
Tech support for end users
Diagnosed and resolved network connectivity problems using various troubleshooting tools and methodologies.
Device management through Microsoft Intune
Deploying Windows 11 to remote users.
Active Directory
Pushing software through Microsoft Configuration Manager
Bridged the gap between end-users and developers by translating technical specifications into easily understood language.
Remote Desktop
Maintenance Technician II
Minnkota Windows
02.2024 - 08.2025
Improved equipment functionality by conducting regular maintenance checks and repairs.
Reduced downtime by quickly diagnosing and resolving technical issues on machinery.
Enhanced safety measures by performing routine inspections and identifying potential hazards.
Boosted overall productivity with timely preventive maintenance on key equipment.
Facility Technician II
Sysco Foods Inc
05.2021 - 02.2024
Performed scheduled maintenance on electrical, plumbing and HVAC systems
Carried out building updates such as painting surfaces, replacing fixtures and reorganizing rooms
Used standard housekeeping equipment, tools and supplies to accomplish basic cleaning
Evaluated systems and facility infrastructure to ascertain and improve operational efficiencies
Inspected buildings, grounds and equipment for unsafe or malfunctioning conditions
Worked quickly on emergency requests in order to minimize disruptions to operations
· Completed troubleshooting and diagnostic procedures to diagnose problems with equipment and systems.
Maintenance Technician II
Marvin Windows
07.2019 - 12.2020
Worked with building managers to assess ongoing needs and plan preventive maintenance and cleaning schedules.
Inspected and tested machinery and equipment to diagnose malfunctions.
Troubleshooted and diagnosed problems with mechanical and electrical systems and equipment.
Completed daily, weekly and monthly checklists on building equipment to maintain records of scheduled maintenance procedures.
Used problem-solving skills to alleviate issues efficiently with minimal supervision.
Frequently worked with IT team to diagnose and replace thin clients and damaged cat 5 cables.
Used power and hand tools to complete repairs to building systems.
Using Infor EAM software to create work orders and issue out machine parts
HVAC-R Service Technician
Laneys Inc.
12.2017 - 06.2019
Consulted with customers to trace malfunctions and identify root causes, completing speedy repairs to return full performance levels.
Performed service calls and annual maintenance calls on furnaces and air conditioners.
Maintained environmental conditions by rebuilding and replacing faulty components.
Presented job proposals for service repair or new units for new and existing customers
Used troubleshooting methods on HVAC components to diagnose and repair heat pumps, fireplace, geothermal, furnaces and air conditioning equipment
Tire Technician
Sam's Club
09.2017 - 01.2018
Located and fixed tire flats with compounds or physical patches.
Rotated, mounted and balanced tires on cars, trucks and vans.
Installed tires on cars, trucks and vans.
Direct Support Professional
Community Living Services, Inc.
07.2015 - 11.2017
Promoted health and wellness in psychiatric patients by providing caring emotional support and encouragement.
Assisted disabled clients in any way necessary to facilitate independence and well-being.
Completed entries in log books, journals and care plans to document accurately report patient progress.
Developed rapport to create safe and trusting environment for care. Worked to improve and enhance patient lives through effective and compassionate care.
Monitored progress and documented any patient health status changes, keeping healthcare team updated.
Supervised daily activities and provided assistance when needed.
Education
Diploma - Information Technology
North Dakota State College of Science
Fargo, ND
05.2023
Diploma - Heating, Ventilation, Air-Conditioning, And Refrigeration Technology
Minnesota State Community And Technical College
Moorhead, MN
05.2018
High School Diploma -
Moorhead High School
Moorhead, MN
06.2012
Skills
Problem solving ability
Troubleshooting skills
Technical issues analysis
Proficient with microsoft word, excel, and powerpoint
Critical Thinking
Information Technology
Hardware and Software Configuration
Timeline
End Point Architecture Technician I
Essentia Health(Contract Through Spherion)
08.2025 - Current
Maintenance Technician II
Minnkota Windows
02.2024 - 08.2025
Facility Technician II
Sysco Foods Inc
05.2021 - 02.2024
Maintenance Technician II
Marvin Windows
07.2019 - 12.2020
HVAC-R Service Technician
Laneys Inc.
12.2017 - 06.2019
Tire Technician
Sam's Club
09.2017 - 01.2018
Direct Support Professional
Community Living Services, Inc.
07.2015 - 11.2017
Diploma - Information Technology
North Dakota State College of Science
Diploma - Heating, Ventilation, Air-Conditioning, And Refrigeration Technology
Camp Staff Lifeguard and Rifle Instructor at Kentucky 4-H, University of KentuckyCamp Staff Lifeguard and Rifle Instructor at Kentucky 4-H, University of Kentucky