Jacob Caspers
Moorhead,MN
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
23
23
years of professional experience
Work History
Parts Support Specialist
RDO Equipment
06.2012 - 09.2025
- Streamlined ticketing processes, improving response time for customer requests.
- Provided technical support to customers, ensuring prompt resolution of inquiries and issues.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Managed high-priority tickets with professionalism, ensuring timely resolutions while maintaining excellent rapport with clients.
- Improved customer satisfaction by addressing and resolving technical issues swiftly and efficiently.
Parts Specialist
RDO Equipment
12.2002 - 06.2012
- Established strong vendor relationships.
- Collaborated with cross-functional teams to resolve technical issues related to parts and service delivery.
- Tracked parts use and charged items to customer accounts for billing.
- Processed returns and exchanges promptly, addressing customer concerns while adhering to company policies.
- Received and restocked product, keeping sales floor shelves full and ready for customers' purchases.
- Provided training to new team members on best practices in parts management, fostering a culture of continuous improvement within the department.
Education
No Degree - Generals
North Dakota State College of Science
Wahpeton, NDHigh School Diploma -
Breckenridge High School
Breckenridge, MN05-1994
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Dependable and responsible
- Attention to detail
- Computer skills
- Active listening
Timeline
Parts Support Specialist
RDO Equipment
06.2012 - 09.2025
Parts Specialist
RDO Equipment
12.2002 - 06.2012
No Degree - Generals
North Dakota State College of Science
High School Diploma -
Breckenridge High School