Shawna Chaudoir
Germantown,WI
Summary
To provide myself as a valuable asset to the community and customers by providing excellent Customer Service and going above and beyond what is expected Versatile Support Specialist skilled handling data, technical issues and personnel support tasks in distributed environment. Self-motivated and attentive with good interpersonal and problem-solving abilities. Offering Number years of experience in Industry.
Overview
20
20
years of professional experience
Work History
Parts Support Specialist
Alto-Shaam
05.2022 - Current
- Duties include: Daily use of ERP system for accurate order entry, part identification, stock allocation and inventory, access to list of equipment bill of materials; Ensuing all orders that require Taking calls from Technicians in the field working on equipment and identifying parts needed in order to fix; some calls require more in-depth knowledge in order to identify; responsible for authorizing and accepting a customer's request for Return Merchandise Authorizations and following process through to end; working with Stock Room Manager on delegation of expediting parts needed for warranty work when inventory is depleted; daily use of Microsoft Office; working with Equipment Sales, Regional Sales Reps and Dealers to ensure proper ordering of spare parts for equipment under warranty and ensuring they are aware of applicable net costs on spare parts; communicating efficiently and professionally with customers on a daily basis to ensure cohesive and confidant working relationship
Customer Service Representative
Complete Office of Wisconsin
10.2018 - 04.2022
- Duties included: Answering multi-line phone system, screening and directing calls to appropriate associates/departments; addressing customer concerns; taking orders and ensuring stock of product before promising delivery date; writing up special orders and submitting to Purchasing Team for proper ordering; processing, printing and putting together all orders during each specific order batch range; ensuring no IT problems are present during order processing and notifying IT Director if any such problems occur; regular use of Microsoft Excel, Word and Windows Operating System;Daily data entry and 10-key processing; running sales reports via Excel for Sales Reps and Customers; notifying warehouse associates if product is in wrong place; notifying Purchasing Team if product stock in system differs from what is on shelves; handling and maintaining Customer accounts to ensure information is accurate and up to date; order invoicing
Lead Teacher – Four and Five Year Olds/Homework Room Teacher
Learning Links/MGIS
Milwaukee, WI
09.2013 - 04.2015
- Duties included: Supervision of children, implementing art projects on a daily basis, implementing developmentally appropriate child care practices, age appropriate activities, supervising children in the homework room and assisting them with their work and light cleaning duties.
Lead Teacher – Infants, Toddlers and Two Year Olds
Suburban Preschool/Wee Welcome Inn/Wishing Star
Menomonee Falls, WI
08.2009 - 09.2013
- Duties included: Supervision of children, implementing art projects on a daily basis, implementing developmentally appropriate child care practices, age appropriate activities and light cleaning duties.
Lead Teacher – Four and Five Year Olds
Learning Links/MGIS
Milwaukee, WI
08.2004 - 06.2009
- Duties included: Supervision of children, implementing art projects on a daily basis, implementing developmentally appropriate child care practices, age appropriate activities, weekly lesson planning, recording tuition payments, and light cleaning and filing duties.
Lead Teacher – Three Year Olds
Willow Creek Childcare
Germantown, WI
08.2006 - 02.2007
- Duties included: Supervision of children, implementing art projects on a daily basis, implementing developmentally appropriate child care practices, age appropriate activities, weekly lesson planning and light cleaning duties.
Education
continuing education courses -
ECI, ECII, CHILDCARE DIRECTOR, SHAKEN BABY SYNDROME, SIDS, CPR Training
12.2013
BEGINNING WATERCOLOR -
UW-WAUKESHA
09.2010
EXTERNAL DIPLOMA PROGRAM -
W.C.T.C. – mENOMONEE FALLS
06.2008
General studies -
mENOMONEE fALLS h.s.
06.2000
Skills
- Remote Support
- Support Services
- Customer Relationship Management
- Training and coaching
- Recordkeeping skills
- Technical assistance
- Incident Management
- Empathy and patience
- Escalation Handling
- Operating System Knowledge
- Service Desk Operations
- Data Collection
- Knowledge management
- Call Management
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Organizational Skills
- Attention to Detail
- Friendly and Patient
- Highly Professional
- Collaborative Team Player
- Analytical and Methodical
- Customer Communication and Empathy
- Active Listening
- Staff education and training
- Call Center Operations
- Customer service expert
- Microsoft Windows and Office
- Account Administration
- Customer Needs Assessment
- Incoming Call Management
- Equipment Repair
- Issue and Resolution Tracking
Notes
Wee Welcome Inn 2 bought out Suburban Preschool in 2011. I stayed with that company after the takeover. Subsequently, Wee Welcome Inn 2 was sold to Wishing Star Childcare, and I stayed with that company until 2013.
References
AVAILABLE UPON REQUEST
Timeline
Parts Support Specialist
Alto-Shaam
05.2022 - Current
Customer Service Representative
Complete Office of Wisconsin
10.2018 - 04.2022
Lead Teacher – Four and Five Year Olds/Homework Room Teacher
Learning Links/MGIS
09.2013 - 04.2015
Lead Teacher – Infants, Toddlers and Two Year Olds
Suburban Preschool/Wee Welcome Inn/Wishing Star
08.2009 - 09.2013
Lead Teacher – Three Year Olds
Willow Creek Childcare
08.2006 - 02.2007
Lead Teacher – Four and Five Year Olds
Learning Links/MGIS
08.2004 - 06.2009
continuing education courses -
ECI, ECII, CHILDCARE DIRECTOR, SHAKEN BABY SYNDROME, SIDS, CPR Training
BEGINNING WATERCOLOR -
UW-WAUKESHA
EXTERNAL DIPLOMA PROGRAM -
W.C.T.C. – mENOMONEE FALLS
General studies -
mENOMONEE fALLS h.s.