Jessica Almas
Lowell,MI
Summary
Dynamic customer service professional with extensive experience at JX Enterprises, excelling in complaint resolution and sales negotiation. Proven track record of enhancing client relationships and increasing sales revenue through effective communication and problem-solving skills. Recognized for delivering exceptional service, maintaining accurate records to support customers with parts, lead times, and deliveries.
Overview
6
6
years of professional experience
Work History
Premium Parts Support Representative
JX Enterprises
Grand Rapids, MI
05.2024 - Current
- Listened to customer needs to identify and recommend best products and services.
- Provided personalized service to build relationships with customers.
- Negotiated deals and handled complaints or objections.
- Resolved customer complaints promptly and efficiently.
- Coordinated with logistics teams to ensure timely delivery of products to customers.
- Identified customer needs by asking questions and advising on best solutions.
- Maintained accurate records of customer interactions and transactions.
- Developed and maintained relationships with new and existing clients to increase sales revenue.
- Placed orders and answered customer questions through email and over the phone to maximize customer service.
- Monitored inventory levels and placed orders as needed.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Managed incoming calls from customers regarding their orders or inquiries about specific parts.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Completed day-to-day duties accurately and efficiently.
- Recognized by management for providing exceptional customer service.
Parts Counter Representative
JX Enterprises
Grand Rapids, MI
01.2019 - 05.2024
- Answered inquiries, resolved problems and finalized parts sales at counter and by telephone.
- Received, examined and reshelved returned parts.
- Issued credits or refunds according to company policies and procedures.
- Built strong, professional relationships through identification of client needs, which increased overall sales and opportunities.
- Ordered or purchased supplies to maintain optimum inventory.
- Taught and trained new sales personnel on customer service and sales techniques.
- Resolved customer concerns and promptly answered inquiries to maintain satisfaction.
- Wrote and recorded orders for merchandise or entered orders into computers.
- Researched part numbers, prices, availability, and other related information for customers.
- Created invoices based on customer orders and ensured they were sent out promptly.
- Entered data into computer system for tracking purposes and maintained accurate records of all transactions.
- Served as point of contact between customers and vendors for order status updates.
- Greeted customers and provided excellent customer service.
- Verified that all orders were filled accurately with the correct parts before shipment.
- Communicated effectively with clientele to maintain customer satisfaction and loyalty.
- Managed incoming calls from customers regarding their orders or inquiries about specific parts.
- Recognized by management for providing exceptional customer service.
- Completed day-to-day duties accurately and efficiently.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
Education
High School Diploma -
Lakewood
Lake Odessa, MI05-2014
Skills
- Customer service
- Product knowledge
- Sales negotiation
- Complaint resolution
- Order processing
- Inventory management
- Data entry
- Client relationship management
- Problem solving
- Effective communication
- Team collaboration
- Time management
- Logistics coordination
- Training and mentoring
- Customer satisfaction
- Microsoft office
- Remote support
- Email support
- Documentation
- Call center experience
- Organization
- Professional networking
- Support services
- Verbal and written communication
- Dispute resolution
- Corrective actions
- Decisive Decision-making
- Work Planning and Prioritization
References
References available upon request.
Timeline
Premium Parts Support Representative
JX Enterprises
05.2024 - Current
Parts Counter Representative
JX Enterprises
01.2019 - 05.2024
High School Diploma -
Lakewood
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