Arina Dillinger
Pittsburgh,PA
Summary
Devoted professional proactively and quickly identifies best course of action for given scenarios. Confident handling tasks independently and in teams with highly organized approach to work. Strong advocate for those in need and committed to providing best possible service.
Earnest individual with experience in human services field providing support and guidance to individuals in need. Strong understanding of effectively working with people from diverse backgrounds. Passionate about helping others access needed services.
Overview
2
2
years of professional experience
Work History
Red Robin
Red Robin
12.2020 - 01.2022
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Relayed guest comments or suggestions to manager on duty for further action.
- Used cash registers and credit card machines to cash out customers.
- Answered phone calls to take orders, give information and document reservations.
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
- Took initial drink orders and relayed information to wait or bar staff.
- Maintained balanced cash drawer with correct money values and accurate documentation.
Before and After School Care Assistant
YMCA
08.2019 - 03.2020
- Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Applied positive behavior management techniques to enhance social interactions and emotional development.
- Promoted learning and social development through structured and unstructured playtime.
- Used patience, skill and various behavior modification techniques to maintain order and safety.
- Maintained clean, neat and hazard-free areas to protect kids, personnel and families.
Education
Bachelor of Arts - General Arts & Sciences
Penn State Behrend
Erie 05.2024
High School Diploma -
Montour High School
Mckees Rocks, PA06.2020
Skills
- Data Entry
- Organization and Time Management
- Organizational Skills
- Problem-Solving
- Customer Relations
- Multitasking Abilities
- Critical Thinking
- Dependable and Responsible
- Multitasking
- Basic Math
- Customer Service
- Google Drive
Timeline
Red Robin
Red Robin
12.2020 - 01.2022
Before and After School Care Assistant
YMCA
08.2019 - 03.2020
Bachelor of Arts - General Arts & Sciences
Penn State Behrend
High School Diploma -
Montour High School