Hi, I’m
Kalia Winters
Student
Provo,UT
Summary
Driven by a track record of enhancing customer satisfaction at Red Robin, I excel in high-pressure environments, showcasing exceptional communication and multitasking proficiency. My experience as a Physical Therapy Aide reinforces my ability to foster positive relationships and adapt to change, underpinning my commitment to team collaboration and outstanding service delivery.
Overview
1
year of professional experience
Work History
Red RobinYakima, WA
Red Robin Host/To-Go Specialist
02.2023 - 08.2024
Job overview
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Provided exceptional customer service by attentively listening to guest needs and efficiently addressing any concerns or issues.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Answered customer questions about hours, seating, and menu information.
Creekside Physical TherapyYakima, WA
Physical Therapy Aide
06.2023 - 08.2023
Job overview
- Engaged in 30-minute individualized interactions with each patient, building positive relationships and providing attentive, personable care.
- Increased patient engagement with therapeutic exercises through clear instruction, demonstration, and consistent encouragement.
- Conferred with staff to discuss and evaluate patient information for planning, modifying and coordinating treatment.
Education
Brigham Young UniversityProvo, UT
from Exercise Science
08.2024
West Valley High School - Maintained A 3.75 GPAYakima, WA
High School Diploma
06.2024
Skills
Team Collaboration
Customer Service
Exceptional Communication
Multitasking Proficiency
Adaptable to Change
Positive Attitude