Arionna Walker
TEKsystems
Atlanta,GA
1
Certification
10
years of professional experience
Experienced professional with a diverse background in technical operations, security, emergency communications, logistics, and customer service. Known for a strong work ethic, reliability, and a hands-on approach to problem-solving. I bring a unique combination of technical expertise, operational awareness, and people skills, allowing me to adapt to new environments quickly and contribute wherever I'm needed most. I'm passionate about continuous learning, professional growth, and helping organizations achieve their goals.
Work History
Level 3 Data Technician
5 Months- Supported mission-critical data center infrastructure consisting of servers, network switches, fiber optic cabling, and storage systems.
- Resolved complex hardware and connectivity issues, improving equipment reliability and reducing downtime.
- Successfully completed server chassis replacements, power supply replacements, fiber remediation, and network equipment repairs in a fast-paced production environment.
- Performed advanced diagnostics and root cause investigations for hardware, networking, and cabling incidents.
- Maintained accurate asset tracking, documentation, and ticket closure records while meeting operational service-level objectives.
Tier 1 Technician
8 Months- Installed and terminated Cat5e, Cat6, and fiber optic cabling.
- Routed, labeled, tested, and troubleshot network cabling.
- Installed and supported data, telecom, access control, and CCTV systems.
- Read and interpreted blueprints, wiring diagrams, and construction documents.
- Certified cabling and documented test results using industry-standard tools.
- Installed network racks, patch panels, switches, and related hardware.
- Resolved connectivity, cabling, and hardware issues.
- Ensured compliance with safety standards and company procedures.
- Coordinated with contractors and project teams to complete installations.
IT Help Desk Agent
1 Year 1 Month- Resolved hardware, software, and network issues through phone, email, and remote support.
- Logged, prioritized, and closed tickets while meeting SLA requirements.
- Helped users with troubleshooting, system navigation, and password resets.
- Installed and configured computers, printers, applications, and updates.
- Diagnosed connectivity issues, VPN problems, and Wi‑Fi errors.
- Delivered clear, professional support with high satisfaction ratings.
- Assisted with software installs, updates, and device configuration over remote sessions.
- Delivered clear, professional support with strong communication in a fully remote environment.
Data Center Security Officer
5 Months- Controlled access to secure data center facilities using badge and biometric systems.
- Verified employee, contractor, and visitor credentials in compliance with security policies.
- Monitored CCTV, alarms, and access control systems to protect critical infrastructure.
- Conducted security patrols of data halls, offices, and restricted areas.
- Escorted vendors and visitors throughout secure areas of the facility.
- Responded to security incidents, alarms, and emergency situations.
- Maintained detailed incident reports, access logs, and security documentation.
- Enforced site safety, security, and compliance procedures at all times.
- Coordinated with data center operations and management teams during critical events.
911 Telecommunicator
1 Year- Managed emergency and non-emergency calls, dispatched public safety personnel, and coordinated emergency response efforts.
- Utilized CAD and radio communication systems to support police, fire, and EMS operations.
- Maintained accurate records while providing calm and effective service during high-pressure situations.
- Entered, updated, and verified information in law enforcement databases.
- Collaborated with public safety agencies to ensure effective emergency response
Warehouse Associate
2 Years- Received, stocked, and organized inventory in a fast-paced warehouse environment.
- Picked, packed, and shipped customer orders accurately and efficiently.
- Operated forklifts, pallet jacks, and material handling equipment safely.
- Performed inventory counts and maintained accurate stock records.
- Inspected products for quality and reported damaged or missing items.
- Loaded and unloaded inbound and outbound shipments.
- Maintained a clean, safe, and organized work area.
- Followed company safety procedures and warehouse operational standards.
Detention Officer
2 Years 1 Month- Maintained safety and security of inmates and staff.
- Conducted inmate counts, searches, and security patrols.
- Monitored inmate activity and enforced facility regulations.
- Processed inmate intake, release, and movement.
- Responded to emergencies and security incidents.
- Prepared incident reports and maintained records.
- Escorted inmates to court, medical, and other appointments.
- Operated surveillance, security, and communication systems.
Security Officer
1 Year- Monitored facilities through patrols, CCTV, and alarm systems.
- Controlled access and verified visitor credentials.
- Responded to incidents and maintained security reports.
- Enforced safety policies and protected company assets.
- Assisted employees, visitors, and emergency responders as needed.
Caregiver/Home Health Aide
2 Years- Assisted clients with personal care, hygiene, and daily living activities.
- Provided companionship, emotional support, and mobility assistance.
- Monitored client well-being and reported health changes.
- Assisted with meal preparation, medication reminders, and light housekeeping.
- Maintained accurate care records and followed care plans.
- Ensured a safe, clean, and supportive
Education
High School Diploma
Skills
Data Center Operations
Hardware Troubleshooting & Repair
Server & Network Infrastructure Support
Fiber Optic & Copper Cabling
Rack & Stack Deployments
Break-Fix Maintenance
Asset & Inventory Management
Security Operations & Incident Response
Report Writing & Documentation
Customer Service
Certification
- OSHA10 Construction
- First Aid/ AED Certification
Timeline
Level 3 Data Technician
TEKsystems
03.2026 - CurrentRead More
Tier 1 Technician
TeamLINX LLLP
06.2025 - 02.2026Read More
Data Center Security Officer
Securitas Security Services
01.2025 - 06.2025Read More
IT Help Desk Agent
GoTeks Technology
09.2024 - 10.2025Read More
911 Telecommunicator
Spalding County Communications
10.2023 - 10.2024Read More
Warehouse Associate
Ecolab
03.2021 - 03.2023Read More
Detention Officer
The Geo Group
08.2020 - 09.2022Read More
Security Officer
GardaWorld Security
11.2019 - 11.2020Read More
Caregiver/Home Health Aide
Extended Health Care
02.2017 - 02.2019Read More
Penn Foster Career School
High School Diploma
Read More