ARIONNA WILLIS
Saint Louis,Missouri
Summary
Experienced with resolving customer inquiries effectively. Utilizes communication and empathy to build rapport and ensure satisfaction. Knowledge of troubleshooting and issue resolution. Professional in customer support with strong communication and problem-solving skills. Adept at managing inquiries, resolving issues, and ensuring customer satisfaction. Known for teamwork, adaptability, and achieving results under changing conditions. Skilled in conflict resolution, empathy, and time management.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Customer Care Representative
Spectrum
03.2022 - 10.2025
- Utilized CRM software to document interactions and track customer feedback effectively.
- Managed high-volume call flow while maintaining quality assurance standards.
- Collaborated with cross-functional teams to improve service delivery processes.
- Achieved high-quality service by adhering to company policies and procedures during each interaction.
- Maintained a thorough knowledge of products and services to provide accurate information to customers.
- Retained customers considering cancellation by addressing their concerns, offering alternative solutions, and showcasing the value of our products and services.
- Managed complex customer issues, escalating when necessary to maintain service quality.
- Resolved customer inquiries through various communication channels, ensuring timely and effective support.
Customer Service Representative
Concentrix
St.Louis, MO
06.2021 - 03.2022
- Delivered exceptional customer service by addressing inquiries and resolving issues promptly.
- Trained new team members on call handling procedures and company policies.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
PSYCHIATRIC TECHNICIAN
Hawthorne Children's Psychiatric Hospital
St. Louis, MO
01.2021 - 02.2022
- Observed patients in a psychiatric facility and responded to their emotional and physical needs.
- Assisted patients with daily living activities such as eating, grooming, and toileting.
- Helped mentally or emotionally impaired patients with everyday tasks to promote their independence.
- Took accurate histories and vital signs to assist with patient diagnosis and treatment planning.
RESIDENTIAL TECHNICIAN/MENTAL HEALTH TECHNICIAN
BJC
10.2019 - 01.2021
- Performed assigned patient care activities, including assisting with daily living activities, monitoring vital signs, and administering medication as prescribed.
- Assisted the Nurse as needed, ensuring that patients received high-quality care in a timely and compassionate manner.
- Documented all care given, ensuring that patient records were accurate and up-to-date.
- Observed residents for psychiatric stability, noting any changes in behavior or mood and reporting them to the appropriate healthcare professionals.
- Assisted residents in meeting their goals, providing support and encouragement to help them achieve success in their treatment plans.
- Coordinated with community support staff and the residential services team to ensure that patients had access to the resources they needed to succeed.
- Helped residents maintain and improve their housing skills, providing guidance on household tasks such as meal preparation, laundry, and cleaning to promote independence and self-sufficiency.
PSYCHIATRIC TECHNICIAN LEVEL 1
St. Louis Psychiatric Rehabilitation Center
09.2016 - 02.2020
- Created a therapeutic milieu by interacting with patients in individual and group settings to foster an environment conducive to mental wellness.
- Accurately recorded and documented patient progress to ensure the continuity of care and facilitate communication between healthcare providers.
- Performed daily nursing skills, including taking vital signs and providing general care, to ensure patients' basic needs were met.
- Managed inappropriate behaviors through de-escalation techniques and implemented appropriate interventions to ensure patient safety.
- Kept patients engaged and motivated by creating activities and programs that promote mental and emotional wellness, including facilitating peer interactions with groups of patients to promote socialization and emotional support.
RETAIL ASSOCIATE/CASHIER
Walmart
Kirkwood, MO
06.2015 - 08.2016
- Greeted and welcomed customers positively, creating a warm and inviting atmosphere at the store entrance.
- Operated the cash register and processed transactions quickly and accurately, ensuring customer satisfaction with their purchase experience.
- Maintained a clean and organized checkout area, demonstrating attention to detail and a commitment to a professional appearance of the store.
- Assisted customers with their inquiries and provided helpful solutions to their needs, enhancing their shopping experience and building a loyal customer base.
- Collaborated with colleagues across various departments, demonstrating a willingness to help and support the team to meet the store's objectives.
HOME HEALTHCARE AIDE/CAREGIVER
Wilma's In Home Angels
10.2013 - 10.2015
- Provided exceptional client care by implementing an approved Plan of Care, ensuring the client's needs were met.
- Assisted clients with personal care and hygiene, promoting their overall health and well-being while ensuring clients' rights were adhered to at all times, providing them with the highest level of respect and dignity.
- Transported clients to appointments and events as required, ensuring their timely arrival.
- Maintained accurate documentation and record-keeping, complying with all requirements to ensure the highest level of care for clients.
- Followed principles of infection control and Universal Precautions, ensuring a safe environment for clients and staff.
- Identified and actively participated in performance improvement activities, improving the quality of care provided to clients.
- Responded rapidly and appropriately in emergencies, providing life-saving care when needed.
Education
Diploma -
Normandy Senior High School
Saint Louis, Missouri05-2013
General Studies
St. Louis Community College
Skills
- Call center experience
- Customer service
- Complaint handling
- Problem resolution
- Relationship building
- Patient Care
- HIPAA Compliance
- Client Relationship Management
- Inventory Management
- Administrative Support
- Quality Assurance & Controls
- Patient Billing & Scheduling
- Verbal & Written Communications
- Planning and Coordination
- Rapid Data Entry
- Workflow Management
- Customer Focused solutions
- Health Regulatory Compliance
- Medical Terminology
- Medical Report & Record Management
- HIPAA compliance
- Patient confidentiality
- Recording data
- Adaptable approach
- Sanitation and sterilization
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
- Multitasking Abilities
- Excellent communication
- Active listening
- Adaptability and flexibility
Certification
ST. LOUIS SCHOOL OF PHLEBOTOMY Certificate in Phlebotomy
Timeline
Customer Care Representative
Spectrum
03.2022 - 10.2025
Customer Service Representative
Concentrix
06.2021 - 03.2022
PSYCHIATRIC TECHNICIAN
Hawthorne Children's Psychiatric Hospital
01.2021 - 02.2022
RESIDENTIAL TECHNICIAN/MENTAL HEALTH TECHNICIAN
BJC
10.2019 - 01.2021
PSYCHIATRIC TECHNICIAN LEVEL 1
St. Louis Psychiatric Rehabilitation Center
09.2016 - 02.2020
RETAIL ASSOCIATE/CASHIER
Walmart
06.2015 - 08.2016
HOME HEALTHCARE AIDE/CAREGIVER
Wilma's In Home Angels
10.2013 - 10.2015
General Studies
St. Louis Community College
Diploma -
Normandy Senior High School