Aris Cedeno
Clifton,NJ
Summary
Knowledgeable IT Manager oversees technology deployment and maintenance. Instructs and leads IT staff members in support of hardware, software and networking infrastructure. Actively works with executives to determine and implement tech needs. Manages technology strategy, training and documentation.
Overview
4
4
years of professional experience
Work History
IT Technical Supervisor
Ofiesco
09.2017 - 09.2018
- Managed network and system performance, conducting troubleshooting, security patching, and maintenance.
- Conferred with executives to advise and plan for short-term and long-term IT system upgrade needs.
- Interacted and negotiated with vendors, outsourcers and contractors to secure products and services.
- Collaborated with other departments to help meet IT needs and properly integrate and secure systems.
Technical Support Representative
Ofiesco
01.2015 - 08.2017
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Documented support interactions for future reference.
- Used ticketing systems to manage and process support actions and requests.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
Education
Bachelor of Science - Civil Engineering
Universidad Central Del Este
Dominican Republic07.2020
Associate of Science - Technology Education
ITLA
Dominican Republic03.2014
Skills
- Methods of Production
- Operational Cost Reductions
- Risk Mitigation Planning
- Network Intelligence
- Computer Hardware Knowledge
- Windows NT
- Operating System Management
- Hardware and Software Monitoring
Languages
Spanish
Native or Bilingual
English
Elementary
Timeline
IT Technical Supervisor
Ofiesco
09.2017 - 09.2018
Technical Support Representative
Ofiesco
01.2015 - 08.2017
Bachelor of Science - Civil Engineering
Universidad Central Del Este
Associate of Science - Technology Education
ITLA