Summary
Overview
Work History
Education
Skills
Soft Skills
Certification
Timeline
Generic

Arisa Carbajal

Sugar Land

Summary

Motivated learner transitioning into the IT field with a strong background in customer service and education. Currently completing the Google IT Support Professional Certificate and gaining foundational knowledge in troubleshooting, networking, and system administration. Eager to apply developing technical skills in an entry-level IT support role and grow through hands-on experience.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Barista

Agora
05.2025 - Current
  • Managed high-volume tasks in a fast-paced setting, prioritizing and communicating effectively.
  • Built strong rapport with diverse customers and regulars, effectively communicating information and resolving concerns.
  • Provided consistent, high-quality service interactions, establishing trust and positive relationships with recurring patrons.

Substitute Teacher

Senya
11.2024 - Current
  • Delivered lessons across grade levels, ensuring adherence to academic plans.
  • Maintained classroom discipline and engagement through positive reinforcement.
  • Adapted teaching methods to suit diverse student needs.

Student Assistant

Sam Houston State Library
03.2022 - 06.2023
  • Supported library operations, assisted patrons, and handled circulation desk tasks.
  • Trained new hires on policies and provided technical support for library systems.
  • Maintained books and digital records; supported rotating projects like cataloging and shelving.

Education

Bachelor of Science - Criminal Justice

Sam Houston State University
05-2024

Skills

  • Troubleshooting Tools: Used basic CLI tools like ping and traceroute
  • Documentation: Familiar with ticketing systems and process documentation
  • Operating Systems: Intro to Windows, Linux, macOS, and Chrome OS
  • Networking: Fundamentals of TCP/IP, DHCP, DNS, NAT, and subnetting
  • Software: Installing, updating, and removing applications (Windows & Linux)
  • Hardware: Basic knowledge of CPUs, RAM, storage, and peripheral
  • Virtualization: Exposure to virtual machines
  • Cybersecurity: Basic understanding of firewalls and secure networking

Soft Skills

  • Customer Service & Empathy
  • Critical Thinking & Problem Solving
  • Time Management & Multitasking
  • Collaboration & Leadership
  • Interpersonal Communication
  • Crisis Response
  • Organization & File Management

Certification

  • Google IT Support Certificate (In Progress, Expected July 2025)
  • CompTIA A+ (Planned)

Timeline

Barista

Agora
05.2025 - Current

Substitute Teacher

Senya
11.2024 - Current

Student Assistant

Sam Houston State Library
03.2022 - 06.2023

Bachelor of Science - Criminal Justice

Sam Houston State University

Similar Profiles

CREATE PROFILE