Brodie Rice
IT Help Desk Technician
Payson,UT
Summary
Entry-level IT professional with hands-on experience in Linux administration, networking, DNS management, and technical troubleshooting through home-lab projects. Strong customer service and user-support background from U.S. Army service, including handling sensitive financial records with accuracy and confidentiality.
Overview
2026
2026
years of professional experience
Work History
Home Lab Projects
2024 - Current
- Built and administered a Linux server to run AdGuard Home, acting as a DNS sinkhole for the entire home network.
- Diagnosed and resolved complex networking issues including DNS binding conflicts, DHCP misconfigurations, IPv6 DNS leakage, and router DNS overrides.
- Configured router DHCP settings, set static IP reservations, and implemented custom DNS routing for all network devices.
- Managed system services with systemd, including troubleshooting service failures, port conflicts, and permission errors.
- Set up secure remote access using SSH and xRDP, resolving session conflicts and display manager issues.
- Analyzed DNS traffic, caching behavior, and app-level DNS bypassing using Query Log analysis and networking tools.
- Practical experience with Linux command line, firewall rules (UFW), and LAN topology design.
Prosthetics Technician - 3D Printing Specialist
Pivot Prosthetics
Gillette, WY
10.2022 - 07.2023
- Managed the full lifecycle of creating 3D-printed foot orthotics, including 3D scanning, digital modeling, print setup, and final product quality checks.
- Served as the sole operator of the 3D printing department, independently managing hardware, software, workflow, and daily production schedules.
- Set up, calibrated, and maintained multiple 3D printers, demonstrating strong technical troubleshooting and hardware support skills.
- Created standardized operating procedures for scanning, modeling, printing, and finishing orthotics.
- Troubleshot and resolved issues related to printer hardware, software settings, print failures, and digital modeling inconsistencies.
- Utilized CAD/3D modeling software to design orthotic components with precision and attention to detail.
- Collaborated with clinicians and staff to ensure product specifications met medical and patient needs.
- Maintained accurate production records and documentation to support quality assurance and workflow consistency.
42A Human Resources Specialist
US Army
Fayetteville, NC
02.2020 - 09.2022
- Managed and maintained highly accurate digital personnel and financial records for service members.
- Assisted soldiers with financial matters, leave, and pay inquiries, troubleshooting user issues and guiding them through system processes.
- Delivered one-on-one support to service members, often explaining complex financial or administrative tasks in a clear and customer-friendly manner.
- Ensured strict confidentiality and security of sensitive financial and personal data, aligning with organizational policies and security requirements.
- Identified and resolved discrepancies in pay and leave records by gathering information, analyzing system data, and verifying documentation.
- Utilized multiple Army software systems to update records, track leave balances, and process financial transactions with accuracy and efficiency.
- Provided frontline support by answering questions, resolving issues quickly, and escalating problems when needed.
- Collaborated with leadership and support teams to streamline administrative processes and improve user experience for service members.
Education
Associate of Science - Engineering
Salt Lake Community College
Salt Lake City, UT01-2027
Skills
Technical Skills:
Linux administration (Ubuntu), Linux command line (CLI), Windows troubleshooting, DNS & DHCP configuration, IPv4/IPv6 basics, router & LAN configuration, firewall rules (UFW), remote access (SSH, RDP/xRDP), systemd service management, network diagnostics (nslookup, ping, traceroute), hardware & software troubleshooting
Tools & Technologies:
AdGuard Home (DNS sinkhole), 3D scanning/modeling tools, 3D printer setup & calibration, documentation & SOP creation
Security & Compliance:
Secure remote access (SSH), basic network security, permission management, active Secret clearance (eligible for higher)
Soft Skills:
Customer service, user support, technical troubleshooting, critical thinking, patience in stressful situations, clear communication, attention to detail, ability to follow procedures/SOPs, time management, adaptability, teamwork & collaboration, willingness to learn new skills/technologies, confidentiality with sensitive information
Timeline
Prosthetics Technician - 3D Printing Specialist
Pivot Prosthetics
10.2022 - 07.2023
42A Human Resources Specialist
US Army
02.2020 - 09.2022
Home Lab Projects
2024 - Current
Associate of Science - Engineering
Salt Lake Community College