Brodie Rice
IT Help Desk Technician
Salt Lake City,UT
Summary
Entry-level IT professional with hands-on help desk experience supporting hardware, software, peripherals, and end users, complemented by a home lab focused on Windows, Linux, networking, and system administration. Experienced in technical troubleshooting, documentation, and resolving user issues in professional environments. U.S. Army veteran with a strong background in customer support, handling sensitive information, and following established security and operational procedures.
Overview
2027
2027
years of professional experience
Work History
Home Lab Projects
2024 - Current
- Built and configured a small-form-factor home server environment, integrating server hardware, managed networking equipment, structured Ethernet connections, and Linux-based network services.
- Built and administered a home lab supporting Windows and Linux systems, network services, and end-user devices.
- Diagnosed and resolved network connectivity, DNS, DHCP, IP configuration, and device communication issues using command-line and network troubleshooting tools.
- Configured DHCP reservations, static addressing, DNS settings, firewall rules, and network devices to maintain reliable client connectivity.
- Installed, configured, updated, and troubleshot operating systems, applications, services, and device configurations.
- Administered Linux services using systemd and command-line tools, troubleshooting service failures, port conflicts, permissions, and configuration errors.
- Configured and troubleshot remote support/access using SSH, including authentication, session, and display issues.
- Used logs and diagnostic tools to identify root causes, test solutions, and verify successful resolution of technical issues.
Prosthetics Technician - 3D Printing Specialist
Pivot Prosthetics
10.2022 - 07.2023
- Provided frontline technical support for staff, troubleshooting hardware, software, peripherals, user access, and general workstation issues.
- Diagnosed and resolved desktop and application issues, escalating problems when necessary and communicating solutions to end users.
- Installed, configured, and maintained workstations, software, printers, and other peripheral devices used by clinical and administrative staff.
- Managed the full lifecycle of a 3D-printing production environment, including hardware, software, 3D scanning, CAD modeling, print preparation, and quality control.
- Troubleshot and maintained multiple 3D printers and associated software, resolving hardware failures, configuration problems, and workflow interruptions.
- Created and maintained standard operating procedures and technical documentation for equipment setup, troubleshooting, scanning, modeling, printing, and production workflows.
- Maintained accurate equipment, production, and configuration records to support operational consistency and quality assurance.
- Collaborated with clinical and administrative staff to identify technical requirements, resolve issues, and maintain reliable day-to-day operations.
42A Human Resources Specialist
US Army
02.2020 - 09.2022
- Provided frontline support to service members, resolving pay, leave, account, and system-related issues and escalating complex cases to appropriate support teams.
- Guided users through software-based administrative processes, explaining technical and procedural requirements in a clear, customer-focused manner.
- Investigated and resolved discrepancies by gathering user information, analyzing system records, identifying root causes, and verifying successful resolution.
- Utilized multiple Army information systems to access, update, and maintain personnel and financial records with a high degree of accuracy.
- Maintained detailed digital records and documentation while handling sensitive personal and financial information in accordance with organizational security requirements.
- Collaborated with leadership and other support teams to resolve user issues and improve administrative workflows.
Education
Associate of Science - Information Technology
Salt Lake Community College
Salt Lake City, UT 05.2001 -
CompTIA A+ - Information Technology
Salt Lake City Community College
Salt Lake City, UT 05.2001 -
Skills
- Windows & End-User Support
Windows troubleshooting, desktop support, software installation/configuration, user account support, file & permission management, Command Prompt, PowerShell - Networking
TCP/IP, DNS, DHCP, IPv4/IPv6, LAN configuration, router configuration, network connectivity troubleshooting, ping, ipconfig, nslookup, tracert/traceroute - Linux & Systems Administration
Ubuntu Linux, Linux CLI, systemd service management, SSH, xRDP, UFW, service troubleshooting, permissions
- Hardware & Device Support
PC hardware troubleshooting, peripherals, printers, device configuration, 3D printer setup/calibration, hardware maintenance - Security & Access Management
Secure remote access, access & permission management, network security fundamentals, sensitive-data handling, Active Secret Security Clearance - Technical Support & Documentation
End-user support, customer service, issue escalation, root-cause troubleshooting, technical documentation, SOP creation, clear communication, attention to detail
Timeline
Prosthetics Technician - 3D Printing Specialist
Pivot Prosthetics
10.2022 - 07.2023
42A Human Resources Specialist
US Army
02.2020 - 09.2022
Associate of Science - Information Technology
Salt Lake Community College
05.2001 -
CompTIA A+ - Information Technology
Salt Lake City Community College
05.2001 -
Home Lab Projects
2024 - Current