Summary
Overview
Work History
Education
Skills
Timeline
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Arisa N Hibdon

Arisa N Hibdon

San Antonio,TX

Summary

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle a full time positions, meeting new challenges and advance organizational objectives with dedication and enthusiasm. Able to meet goals while multi-tasking.

Overview

19
19
years of professional experience

Work History

Asset Protection Investigator

Walmart
03.2024 - Current
  • Patrolled store and staffed designated posts for visible security presence to customers and associates.
  • Provided ongoing training for store associates on asset protection best practices, resulting in improved awareness and vigilance among staff members.
  • Resolved conflicts between employees or customers related to suspected thefts or other fraudulent activities professionally and diplomatically.
  • Maintained a high level of confidentiality while handling sensitive information during investigations and reporting procedures.
  • Monitored physical security protection standards and building access control.
  • Created an open line of communication between asset protection personnel and store associates, fostering a collaborative approach towards loss prevention efforts.
  • Streamlined case management processes for increased efficiency in resolving incidents and reducing overall losses.
  • Managed evidence collection processes meticulously, ensuring proper documentation was maintained at all times for legal proceedings or insurance claims purposes.
  • Viewed store CCTV, alarm and exception reporting systems to monitor activity and detect theft.
  • Conducted shortage control, asset protection and safety inspections and audits with accurate documentation of results and potential or existing hazards.
  • Conducted regular reviews of CCTV footage to monitor employee behavior for adherence to company policies concerning cash handling, merchandise handling, and theft prevention protocols.
  • Educated store personnel and customers to apply best practices and comply with loss prevention policies and procedures.
  • Investigated and apprehended shoplifters and other potential criminals in store to increase protection and apply safety measures.
  • Monitored surveillance cameras and alarm systems to detect suspicious activity.
  • Performed security walks around store to monitor employee and customer activities.
  • Maintained a detailed knowledge of company products, services, and policies to better understand potential vulnerabilities and devise strategies accordingly.

BSA Specialist III

Randolph-Brooks Federal Credit Union
04.2017 - 10.2022
  • Play an active role with the overall function and day to day activity within the BSA Compliance department
  • Help support a culture of compliance while acting as an experienced analyst providing support
  • Generated reports detailing findings and recommendations.
  • Collected, arranged, and input information into database system.
  • Led quality assurance efforts, maintaining high standards for all products and services.
  • Followed all company policies and procedures to deliver quality work.

Payment Services Specialist II

Randolph-Brooks Federal Credit Union
05.2012 - 04.2017
  • Responsible for ensuring proper general ledger reconciliation
  • Identified anomalies and escalated as needed based on outages
  • Multi-tasked in an environment with high volume member contact to assist with specific needs
  • Provided exceptional member service when assisting with member needs over the phone
  • Ensured proper procedures were followed to open and close accounts as applicable

Sr. Member Service Representative

Randolph-Brooks Federal Credit Union
08.2006 - 05.2012
  • Provided exceptional member service for existing members as well as new members looking to establish membership and/or new account relationships
  • Responsible for maintaining an understanding of business account relationships, ensuring adherence to CIP requirements
  • Responsible for day to day branch operations to include balancing and cash orders, research outages, maintenance and balancing of ATM's and established accounts for new and existing members
  • Completion and submission of SAR's and CTR's, quarterly evaluations, employees schedules and weekly/monthly branch audits and reports
  • Played an active role in training newly hired branch staff ensuring understanding and adherence to policy and procedures
  • Maintained state level notary

Education

Associate's degree - Marketing

Brooks College
Long Beach, CA
05.1989

Skills

  • General Ledger Reconciliation
  • Bank Secrecy Act
  • Account Reconciliation
  • Financial Investigation
  • Excellent communication and member service skills
  • Proficient in verbal and written communication
  • Teamwork and collaboration
  • Microsoft Office
  • Financial Report Writing
  • Incident reporting
  • Reliability
  • Interpersonal communication
  • Professionalism
  • Interpersonal skills
  • CCTV monitoring
  • Adaptability
  • Task prioritization
  • Professional ethics

Timeline

Asset Protection Investigator

Walmart
03.2024 - Current

BSA Specialist III

Randolph-Brooks Federal Credit Union
04.2017 - 10.2022

Payment Services Specialist II

Randolph-Brooks Federal Credit Union
05.2012 - 04.2017

Sr. Member Service Representative

Randolph-Brooks Federal Credit Union
08.2006 - 05.2012

Associate's degree - Marketing

Brooks College

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