Arisa Vaughns
Summary
Aspiring Data Analyst with a passion for problem-solving to enhance operational efficiency. Seeking to leverage strong analytical and customer service skills to make meaningful contributions to data-driven projects.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Field Inspector
C & E Information Services
07.2024 - Current
- Conduct in-person home insurance inspections for multiple carriers, averaging 80 inspections weekly.
- Coordinate with insured clients to schedule inspections and address concerns, ensuring a high level of customer satisfaction.
- Utilize critical thinking skills to identify irregularities and discrepancies in reports, leading to enhanced data accuracy.
- Demonstrate organizational skills by effectively managing inspection schedules and utilizing Excel for tracking and reporting.
Managed Repair Representative
Progressive Casualty Insurance
10.2021 - 03.2024
- Conducted thorough damage assessments, identifying all necessary repairs to restore vehicles to pre-accident conditions.
- Negotiated repair costs and assessed liability with body shops, while establishing strong working relationships with shop owners, managers, and technicians to ensure quality and efficient repair outcomes.
- Successfully completed an average of 30 vehicle inspections weekly, handling both insured and claimant vehicles.
- Continuously expanded industry knowledge through ongoing professional development opportunities such as workshops, seminars, and webinars related to collision estimating best practices.
Claims Generalist Associate
Progressive Casualty Insurance
01.2020 - 10.2021
- Conducted detailed investigative interviews with our insured, claimants and witnesses to determine liability.
- Identified exposure issues and resolved coverage disputes.
- Worked productively in fast-moving work environment to process large volumes of claims.
- Negotiated and resolved over 200 total loss settlements, optimizing payout and minimizing company exposure.
Education
Bachelor of Science - Business Administration
Florida Agricultural And Mechanical University
Tallahassee, FL01-2014
Skills
- Customer Service
- Documenting evidence
- Problem-solving
- Negotiation
- Relationshiip-building
- Analyzing data
- Data visualization
- Data interpretation
- Microsoft Excel
- SQL
- Tableau
- Python
Certification
- Data Analytics - CourseCareers, November 2024
Timeline
Field Inspector
C & E Information Services
07.2024 - Current
Managed Repair Representative
Progressive Casualty Insurance
10.2021 - 03.2024
Claims Generalist Associate
Progressive Casualty Insurance
01.2020 - 10.2021
Bachelor of Science - Business Administration
Florida Agricultural And Mechanical University