Highly skilled and client-focused Customer Service Professional with over 7 years of successful working experience in customer service and childcare environments. Dedicated professional motivated to provide superior customer service. Strong background in early childhood development and best practices, with expertise in providing nurturing care, education, and support to infants, toddlers, and young children. Well-versed in integrated curriculum development and implementation, principles of observation and assessment of young children with Strong foundation in other aspects of child development, including parent communication and support. Results-oriented team player successful at developing leads and analyzing market trends to increase revenue and meet sales goals. Strong planner and problem solver who readily adapts to change, works independently and exceeds expectations. Able to juggle multiple priorities and meet tight deadlines without compromising quality.
Hi, I’m
Arisha Dean
WASHINGTON,United States
Summary
Overview
10
years of professional experience
Work History
JBAB Child Development
Program Assistant
08.2016 - Current
Job overview
- Assists the teacher with age-appropriate activities by working with individual or small groups of children
- Presenting and/or reinforcing learning concepts and meeting individual children needs
- Prepares weekly lesson plans and conducts observations of children
- Maintains classroom equipment and work areas for the purposes of ensuring availability of age-appropriate items and providing a safe learning environment
- Monitors children during various activities (e.g., lunch, snack time, rest periods, group or individual play, outdoors, etc.) to ensure their safety and foster a positive learning environment
- Observes behavior and monitors for signs of neglect or suspected abuse for the purpose of ensuring compliance with established regulations and maintaining a safe and positive learning environment
- Provides guidance and supervision to Child Development Center Assistants, ensuring the smooth operation of daily activities
- Performs record keeping and clerical functions (e.g., maintaining logs and charts
- Work experience copying, attendance, etc.) for the purpose of supporting the teacher and/or providing necessary records/instructional materials
- Responsible for completing new parent orientations
- Completing building tours for new parents
- Responsible for facility security, making sure all doors remain locked and ensure visitors sign in with ID verification
- Attends meetings, workshops, in-service, etc
- For the purpose of conveying and/or gathering information required to perform functions.
- Assisted with planning and coordinating day-to-day and special program activities.
TJX Corporations
Merchandise Sales Associate
08.2014 - 07.2016
Job overview
- Role models established customer experience practices with internal and external customers
- Supports and embodies a positive store culture through honesty, integrity, and respect
- Accurately rings customer purchases/returns and counts change back to customer according to established operating procedures
- Promotes credit and loyalty programs during customer interactions
- Maintains and upholds merchandising philosophy and follows established merchandising procedures and standards
- Accurately processes and prepares merchandise for the sales floor following company procedures and standards
- Initiates and participates in store recovery as needed throughout the day
- Maintains all organizational, cleanliness, and recovery standards for the sales floor and participates in the maintenance/cleanliness of the entire store
- Provides and accepts ongoing recognition and constructive feedback
- Adheres to all labor laws, policies, and procedures
- Supports and participates in store shrink reduction goals and programs
- Participates in safety awareness and maintenance of a risk-free environment
- Performs duties as assigned
United Medical Center-OB/GYN
Medical Assistant (Externship)
09.2013 - 11.2013
Job overview
- Prepared exam and treatment rooms for patient visits, availing all necessary supplies and equipment.
- Maintained clean and safe clinic environment to prevent injuries.
- Obtained client medical history, medication information, symptoms, and allergies.
- Collected histories, vitals, and current complaints via patient interviews.
- Scheduled appointments and tests to coordinate patient care.
- Welcomed patients and inquired about wellbeing since last treatment.
- Performed medical chart reviews to confirm accuracy and completeness.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Prepared lab specimens for diagnostic evaluation.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
Education
Shaw UniversityRaleigh, NC
No Degree from Biology
08.2015
University Overview
Medtech College Washington, DC
No Degree from Medical Assisting
06.2013
University Overview
Anacostia High SchoolWashington, DC
High School Diploma
06.2011
University Overview
- National Honors Society
- Honor Roll
- 3.95 GPA
Skills
- Behavior Modeling
- Supporting Daily Living Needs
- Group and Individual Instruction
- Student Records Management
- Activity Planning
- Progress Tracking
- Lesson Planning
- Data Entry
- Child Development
- Curriculum Development
- Youth Guidance
Timeline
Program Assistant
JBAB Child Development
08.2016 - Current
Merchandise Sales Associate
TJX Corporations
08.2014 - 07.2016
Medical Assistant (Externship)
United Medical Center-OB/GYN
09.2013 - 11.2013
Shaw University
No Degree from Biology
Medtech College
No Degree from Medical Assisting
Anacostia High School
High School Diploma
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