Arisleidy Cosme
Brooklyn
Summary
Highly motivated and results-oriented Club Manager with a proven track record of success in driving member satisfaction, team development, and operational efficiency within the fitness industry. Possessing a strong foundation in customer service, team leadership, and operational management, I am adept at exceeding revenue targets, enhancing member experiences, and fostering a positive and engaging club environment.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Club Manager
Blink Fitness
08.2023 - Current
- Successfully launched the new Stuyvesant Heights location, including hiring and training a high-performing team
- Implemented and executed weekly facility reviews to maintain a clean and safe environment, directly impacting member satisfaction
- Effectively managed employee performance, including hiring, training, and termination processes
- Collaborated with personal trainers to increase client engagement and achieve monthly revenue goals
- Organized and executed in-club events to foster member community and drive retention
- Proactively resolved member concerns to ensure a positive and seamless club experience
Assistant Club Manager
Blink Fitness
01.2022 - 07.2023
- Oversaw daily front desk operations, including membership sales, scheduling, and inventory management
- Actively participated in the onboarding and training of new club associates
- Supported the regional management team, including assisting in the onboarding of a high-performing club manager
Front Desk Associate
Blink Fitness
07.2021 - 12.2021
- Provided exceptional customer service to members, including greeting, assisting with inquiries, and conducting facility tours
- Processed membership sales and other front desk transactions accurately and efficiently
- Assisted new members in scheduling complimentary sessions with certified personal trainers
Customer Service Clerk / Receiving & Handling Clerk
East Point Group LLC
08.2017 - 02.2019
- Delivered exceptional customer service by addressing inquiries and resolving customer concerns promptly
- Efficiently prepared and processed cargo shipments, ensuring adherence to all shipping regulations
Automated Logistical Specialist
U.S. Army
09.2011 - 06.2017
- Streamlined maintenance data processes, identifying areas for improvement in efficiency and cost-effectiveness
- Oversaw the receiving and inspection of incoming supplies and equipment
- Completed a Leadership Course, developing strong leadership and team management skills
Education
[Your Degree] - [Your Major]
[Your University]
Bachelor - Business Management
Kaiser University
05.2019
Skills
- Customer Service
- Team Leadership
- Sales & Membership Sales
- Operational Management
- Inventory Management
- Communication & Interpersonal Skills
- Problem-Solving & Decision-Making
- Time Management
Certification
- Adult CPR/AED Certified
- ProTrainings CPR Certification |2023
Languages
Spanish
Native or Bilingual
Timeline
Club Manager
Blink Fitness
08.2023 - Current
Assistant Club Manager
Blink Fitness
01.2022 - 07.2023
Front Desk Associate
Blink Fitness
07.2021 - 12.2021
Customer Service Clerk / Receiving & Handling Clerk
East Point Group LLC
08.2017 - 02.2019
Automated Logistical Specialist
U.S. Army
09.2011 - 06.2017
[Your Degree] - [Your Major]
[Your University]
Bachelor - Business Management
Kaiser University