Savannah Catalano
Schaumburg,IL
Summary
Dynamic leader with proven expertise in gym operations management and exceptional customer service leadership, honed at LA Fitness and XSport Fitness. Excelled in fostering team unity, enhancing member satisfaction, and driving financial management. Skilled in conflict resolution and staff training, achieving significant improvements in staff performance and customer service standards.
Overview
3
3
years of professional experience
Work History
Club Manager
LA Fitness
07.2024 - Current
- Fostered a supportive work environment that encouraged teamwork, open communication, and shared responsibility among staff members.
- Recruited, hired, and trained to develop high-performing staff.
- Trained and supervised staff to consistently meet performance goals and customer service standards.
- Managed club's financial transactions and banking activities.
- Partnered with leadership to strengthen business operations.
- Manage front desk, overnight, janitorial and childcare teams.
- Contacted members to collect outstanding payments.
- Address customer service inquiries and concerns.
- Coordinated maintenance requests and ensured efficient resolution.
- Ensured member satisfaction through effective interaction.
- Managed hygiene-related concerns within the premises.
Operations Manager
XSport Fitness
01.2024 - 07.2024
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Ensured all areas of the gym remained spotless and sanitary.
- Interacted well with customers to build connections and nurture relationships.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Personal Trainer
XSport Fitness
01.2022 - 12.2023
- Educated clients on proper exercise techniques, reducing risk of injury during workouts.
- Motivated clients to stay on track with fitness goals with positive and friendly approach.
- Trained clients during strength training, cardio vascular exercise, and stretching.
- Assisted clients with personal fitness goals through realistic objectives.
- Improved client fitness levels by developing personalized workout plans and monitoring progress.
- Fostered a positive workout environment with upbeat energy and professional demeanor.
Education
Exercise Science
North Central College
Naperville, ILLewis University
Romeoville, ILHigh School Diploma -
Willowbrook High School
Villa Park, IL05.2017
Skills
- Business operations monitoring
- Customer service leadership
- Conflict resolution
- Team building
- Teamwork
- Customer service
- Problem-solving
- Time management
- Problem-solving abilities
- Multitasking Abilities
- Excellent communication
- Organizational skills
- Active listening
- Decision-making
- Financial Management Skills
- Gym Operations Management
- Telephone Customer Support
- Computer Skills
- Adaptable Learner
- Staff Training
- Staff Management
Timeline
Club Manager
LA Fitness
07.2024 - Current
Operations Manager
XSport Fitness
01.2024 - 07.2024
Personal Trainer
XSport Fitness
01.2022 - 12.2023
Exercise Science
North Central College
Lewis University
High School Diploma -
Willowbrook High School
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