Arissa Matthews
Tallahassee,FL
Summary
Dynamic banking professional with extensive experience at CFCU, excelling in customer service and team leadership. Proven ability to enhance member satisfaction through effective problem-solving and relationship building. Skilled in cash handling and proficient in Microsoft Excel, consistently achieving sales goals while training new staff to uphold operational excellence.
Overview
6
6
years of professional experience
Work History
Teller III
CFCU
Tallahassee, FL
06.2024 - Current
- Duties include: Assisting members with account maintenance, debit cards, the online and mobile banking options.
- Helping members on the teller line, which includes but is not limited to: cash withdrawals and deposits, making sure loan payments are posted, cashier's checks, wires and transfers.
- Assisting the teller supervisor with branch audits and training new hires. Playing acting role of Branch supervisor when needed .
- Ordering cash for the branch and balancing out the vault and my personal teller drawer at the end of each day.
- Opening and closing accounts, solving debits and credits balancing issues.
- Trained new tellers on operational standards and best practices.
- Met or exceeded sales goals by promoting bank products and services in customer interactions.
Digital Experience Representative I
CFCU
Tallahassee, FL
09.2023 - 06.2024
- Duties include: Receiving calls and assisting members with their request such as transfers, loan payments, share withdrawals, check requests, updating account information, and closing accounts.
- Respond to members' requests, problems and complaints, and or directs them to the proper person for specific information and assistance.
- Evaluate fee reversal requests and various other member disputes.
- Participate in various outbound call projects, member surveys, sales initiates, membership drives, and community activities.
- Trouble shoots technological inquiries from members including the online banking, mobile application, and other member-facing technology products and services.
Teller II
First Florida Credit Union
Tallahassee, FL
03.2022 - 08.2023
- Duties include: Assisting members with account maintenance, safety deposit boxes, debit cards, and the online and mobile banking options.
- Helping members on the teller line, which includes but is not limited to: cash withdrawals and deposits, making sure loan payments are posted, cashier's checks, wires and transfers.
- Providing our members with the information for a full understanding of the services provided.
- Identifying and assisting with members needs both spoken and unspoken.
- Assisting the teller supervisor with branch audits and training new hire.
Assistant Manager
Hungry Howie's
Tallahassee, FL
09.2021 - 03.2022
- Duties include: Managing a team of employees as well as the day to day business needs, which includes but is not limited to: creating schedules, delegating responsibilities, balancing the store each night, placing supply orders as well as assisting with customer requests.
- Handled any customer related issues or grievances while providing excellent customer service.
Cashier/Kitchen
Hungry Howie's
Tallahassee, FL
10.2019 - 09.2021
- Duties include: Providing consistent customer service to every person who came into the establishment.
- Placing orders as well as checking them out, giving change back when needed.
- Maintain the functionality of the store needs which includes but is not limited to: refilling kitchen products, assisting members over the phone, keep the lobby up to the standards of the company, double checking orders to ensure quality.
Education
Diploma -
Lincoln High School
Tallahassee, FL05.2021
Skills
- Attention to detail
- Ability to work well in a team
- Proficiency in answering phone calls
- Ability to multi-task
- Strong communication skills
- Excellent people skills
- Ability to handle constructive criticism
- Excellent cash handling
- Ability to cross sell products and services
- Customer service
- Team leadership
- Organizational skills
- Competency in Microsoft Word
- Competency in Microsoft Excel
- Team training
- Patience and empathy
- Currency and coin counter
- Relationship building and management
- Accounting systems and software
- Professionalism and courtesy
- Financial analysis
- Safe and vault operation
References
References available upon request.
Timeline
Teller III
CFCU
06.2024 - Current
Digital Experience Representative I
CFCU
09.2023 - 06.2024
Teller II
First Florida Credit Union
03.2022 - 08.2023
Assistant Manager
Hungry Howie's
09.2021 - 03.2022
Cashier/Kitchen
Hungry Howie's
10.2019 - 09.2021
Diploma -
Lincoln High School