Arista Samuels
Anna
Summary
Detail-oriented Dispatcher and Transporter with extensive experience in managing high-stress situations, coordinating timely deliveries, and improving customer service. Skilled in dispatch software, route planning, and patient care with a focus on safety and efficiency. Bringing strong problem-solving abilities and effective communication to enhance operational success.
Overview
4
4
years of professional experience
Work History
Dispatcher
Umbrella Plumbing Company
2023.12 - Current
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing, and track vehicles.
- Processed invoices and payments for dispatched orders to provide proof of transaction.
- Analyzed customer feedback and provided solutions to improve customer service.
Transporter and PRN
Pate Rehabilitation
2023.04 - 2023.10
- Warmly greeted patients and visitors and made each feel welcome.
- Developed strong working relationships with customers and coworkers through effective communication skills, contributing to a positive work atmosphere for all parties involved in the transportation process.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Increased operational efficiency with thorough documentation of transport logs, mileage records, and fuel consumption.
- Provided support to patients during physical therapy sessions, enabling increased mobility and functionality.
- Enhanced patient satisfaction with personalized care and compassionate communication.
- Educated patients and their families on proper home exercises, enhancing adherence to treatment plans outside the clinic setting.
- Improved patient outcomes by developing and implementing customized rehabilitation plans.
- Performed treatment procedures to improve patient's functioning.
- Administered structured activities to socialize patients.
- Utilized gait belts, lifts, or slings to safely move and transfer patients.
- Demonstrated proper body mechanics and patient handling techniques for patient transfers and positioning.
- Prepared for sessions by setting up patient treatment areas and equipment.
- Maintained cleanliness and sanitation of clinic or treatment environment.
CSR
Service King Collision
2022.07 - 2023.02
- Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
- Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues efficiently.
- Delivered outstanding problem-solving skills in addressing recurring issues that resulted in improved operational efficiency.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Responded proactively and positively to rapid change.
- Investigated and resolved customer inquiries and complaints quickly.
- Maintained up-to-date knowledge of product and service changes.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Sought ways to improve processes and services provided.
Dispatcher
Umbrella Plumbing Company
2021.02 - 2021.12
- Enhanced communication with first responders by maintaining updated contact information and utilizing clear, concise language during dispatches.
- Improved dispatch system efficiency with implementation of new scheduling software.
- Answered phone calls and responded to customer emails.
- Monitored vehicle locations to coordinate timely arrivals.
- Monitored and tracked dispatch communication systems.
- Managed customer accounts and invoicing.
Education
High School Diploma -
Anna High School
Anna, TX05.2016
Skills
- Dispatch software
- Task Prioritization
- Dispatching procedures
- Team Work Scheduling
- Written Communication
- Route Planning
- Maintaining call metrics
- Customer Service
- Active Listening
- Decision-Making
- Multitasking Abilities
- Organizational Skills
- Microsoft Office
- Excellent Communication
- Balance training
- Patient preparation
- Problem-Solving
- HIPAA Compliance
- Effective Communication
- Heavy Lifting
- HIPAA Requirements
- Patient Observation
- Goal Setting
- Professionalism
- Rehabilitation Services
- Individual Therapy
- Strengthening
- Patient Transport
- Vehicle safety checklist
- Transportation Safety Protocols
- Adaptability to Changing Conditions
- Vehicle maintenance knowledge
- Patient Safety
- Patient Communication
- Patient confidentiality
- Transportation
- Transportation Procedures
- Bedside manner
- Patient Escorting
Timeline
Dispatcher
Umbrella Plumbing Company
2023.12 - Current
Transporter and PRN
Pate Rehabilitation
2023.04 - 2023.10
CSR
Service King Collision
2022.07 - 2023.02
Dispatcher
Umbrella Plumbing Company
2021.02 - 2021.12
High School Diploma -
Anna High School
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