Aristotle Sta Maria
Network Operations Manager
Fremont,NC
Summary
Seasoned Operations Manager and network engineer with +20 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
28
28
years of professional experience
5
5
years of post-secondary education
2
2
Certifications
Work History
Live Operations Manager
Google LLC
Mountain View, CA
03.2020 - Current
- Led and manage the 24x7 technical operations team that is responsible for supporting Stadia users, developers and publishers
- Developed process documentation, taxonomy, standardization across the organization, which significantly reduced the engagement latency between the team
- Partnered with vendors, suppliers and partners to build Metrics & KPIs for MBR reporting
- Optimized support headcount through workflow automation which improved the team's efficiency
- Built PRDs and led the development of operations tools to diagnose Stadia user's performance (e.g. Network Telemetry)
- Built analytics dashboards to identify and prioritize major bugs in the system and feature request which significantly improved customer experience
Network Operations Lead
Google Fiber
Durham, NC
01.2019 - 03.2020
- Led the 24x7 Tier 1 Operations team and Service Management Office (SMO)
- Led and Implemented Operations Support Process, Incident, Change and Problem Management, aligned with the industry standards
- Built KPIs and Metrics to measure and improve support's performance
- Led the development of analytical dashboards to get insights on incident trends
Network Operations Manager
Google Inc.
Manila, Philippines
01.2017 - 01.2019
- Led and managed Network support engineers (Tier 1 & Tier 2) day to day operations who are responsible for event monitoring, change, incident and problem management
- Led and manage the UI Developers team that built critical dashboard for Enterprise group and partners
- Developed and implemented NOC policies, procedures and best practices
- Managed vendor relationships in SOW, Scope of work. budget and conduct regular performance evaluation
- Provides monthly report and metrics review of NOC performance to the leads of Google enterprise network
24x7 Corporate NOC Manager
Google Inc.
Sydney, Australia
01.2012 - 01.2017
- Provide technical leadership to network operations engineers in the APAC region. Act as escalation point for any major issues.
- Built the first Corporate NOC Operations team from the ground up
- Managed the 24x7 NOC operations team handling the monitoring, first level support and changes in the corporate network
- Manage vendor relationship and conduct regular metrics & performance review (MBR)
- Mentoring of network operations engineers and conducting training and tech talks to engineers
- Develop and implement policies and procedures to ensure that the support team operates efficiently and effectively
- Coordinate with other leaders in the organization to stream line the operational workflows between the teams
Team Lead - Hosting Operations
AT&T Worldwide
Singapore, Singapore
09.2005 - 01.2012
- Supervise the 24x7 network operations team and handle escalations for critical incidents
- Provides technical support to AT&T hosting client for the immediate restoration of the incident
- Support AT&T hosting, Synaptic network, IBM Bluesky project
- Primary responsible for the maintenance of AT&T infrastructure and managed client networks which includes Cisco OSR, GSR, Catalyst switches, CSS and F5 load balancers
- Interface with other technical support center on cross-architecture network troubleshooting
Senior Specialist (Network Consultant)
Globe Telecommunications
BGC, Philippines
10.2003 - 08.2005
- Tier 3 escalation for any major and critical network incidents
- Technical consultant for high deals clients related to their circuit and network requirements
Senior Engineer
Globe Telecom
BGC, Philippines
07.1998 - 10.2003
- Responsible for provisioning and maintenance of international and local private leased lines, frame relay, DSL, ATM, MPLS, VSAT on Cisco's Multi-Services Digital Data Network
Mobile Switch Engineer
Express Telecom Inc
Mandaluyong , Philippines
06.1997 - 07.1998
- Monitoring and maintenance of mobile switch system (Motorola EMX2500)
VSAT Engineer
PLDT (Telsat Inc)
Mandaluyong, Philippines
06.1996 - 06.1997
- Maintenance and field support for VSAT related issues
OSP Design Engineer
IEC Philippines
Mandaluyong, Philippines
05.1995 - 06.1996
- Prepares detailed outside plan design (Primary and Secondary) and general guidelines on materials and design specifications of outside plant facilities
Education
Bachelor of Science - Electronics And Communications Engineering
Lyceum of The Philippines
Manila, Philippines 06.1990 - 10.1995
Skills
24X7 Operations Management
KPI Metrics & SLO
Process Improvement & optimization
Vendor Management
Project Management
Data Analysis
Customer Center Operation
Networking Technologies (Router, Switches, Firewall, Load balancers, Wireless)
Forecast & Budgeting
Telecom & Broadband Technologies
Datastudio/PLX Dashboard
SQL Database
Outside Plant Design
Certification
CCNP, CCIP, CCDP, CCNA Security, CCIE Written
Timeline
Live Operations Manager
Google LLC
03.2020 - Current
ITILv4
08-2019
Network Operations Lead
Google Fiber
01.2019 - 03.2020
Network Operations Manager
Google Inc.
01.2017 - 01.2019
24x7 Corporate NOC Manager
Google Inc.
01.2012 - 01.2017
Team Lead - Hosting Operations
AT&T Worldwide
09.2005 - 01.2012
Senior Specialist (Network Consultant)
Globe Telecommunications
10.2003 - 08.2005
CCNP, CCIP, CCDP, CCNA Security, CCIE Written
01-2002
Senior Engineer
Globe Telecom
07.1998 - 10.2003
Mobile Switch Engineer
Express Telecom Inc
06.1997 - 07.1998
VSAT Engineer
PLDT (Telsat Inc)
06.1996 - 06.1997
OSP Design Engineer
IEC Philippines
05.1995 - 06.1996
Bachelor of Science - Electronics And Communications Engineering
Lyceum of The Philippines
06.1990 - 10.1995