Ariyana Ayers
Wichita
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
6
6
years of professional experience
Work History
Customer Service Representative Manager
T-Mobile
Wichita
08.2024 - Current
- Managed customer service operations to enhance team performance and efficiency.
- Trained new representatives on T-Mobile systems and customer interaction protocols.
- Resolved escalated customer issues through effective communication and problem solving skills.
- Monitored team performance metrics to identify areas for improvement and training needs.
- Fostered a positive work environment that encouraged teamwork and collaboration among staff.
- Coached Customer Service Representatives on improving communication skills with customers.
- Reviewed call logs regularly for compliance with established standards set by management.
Customer Service Representative
T-Mobile
Wichita
07.2022 - 08.2024
- Resolved customer complaints through effective communication techniques.
- Handled high-volume calls while ensuring customer satisfaction levels remained high.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Answered customer inquiries and provided accurate information regarding products and services.
Clerk
QuikTrip
Wichita
06.2020 - 07.2022
- Processed customer transactions efficiently and accurately at busy convenience store.
- Maintained inventory levels through regular stock checks and reorder alerts.
- Assisted customers with product inquiries and resolved issues promptly.
- Trained new staff on operational procedures and store policies effectively.
- Answered phones in a courteous manner while providing excellent customer service.
Education
Heights High School
Wichita, KSSome College (No Degree) - Secondary Education
Butler Community College
Andover, KSSkills
- Workday, Teams, Microsoft, Word and Excel Trained
- Quality control
- Multitasking and organization
- Customer service
- Effective communication
- Email management
- Adaptability
Timeline
Customer Service Representative Manager
T-Mobile
08.2024 - Current
Customer Service Representative
T-Mobile
07.2022 - 08.2024
Clerk
QuikTrip
06.2020 - 07.2022
Heights High School
Some College (No Degree) - Secondary Education
Butler Community College