Ariyana Hamilton
Saint Charles,MO
Summary
Versatile and results-driven professional with a proven track record at Amazon, adept in problem resolution and data filtering. Excelled in roles requiring punctuality, reliability, and professionalism, achieving over 95% issue resolution on first contact. Skilled in both team leadership and enhancing operational efficiency through effective data management and customer service.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Delivery Driver
Amazon
Saint Peters, MO
12.2023 - Current
- Delivered goods in a timely fashion while adhering to speed limits and other traffic regulations.
- Assisted warehouse personnel in packing orders when necessary.
- Contacted customers prior to delivery to coordinate delivery times.
Custoomer Serrvice Representative (Remote)
Amazon
Saint Peters, MO
06.2020 - 12.2023
- Delivered top-tier support to customers via email, phone, and live chat, resolving over 95% of issues on first contact.
- Managed customer accounts, returns, and order tracking with efficiency.
- Consistently met and exceeded performance metrics, including response time and customer satisfaction rates.
Data Entry Specialists (Remote)
Conduent Call Center
San Antonio, Texas
01.2018 - 05.2020
- Entered and verified large volumes of data with 99% accuracy.
- Organized and maintained electronic files, ensuring that data was easily accessible for the team.
- Collaborated with team leads to improve data validation processes, enhancing overall efficiency.
Cook/Cashier Team Lead
Raising Cane's Restaurants
Saint Charles, Missouri
03.2017 - 01.2018
- Maintained clean and orderly appearance throughout kitchen and dining area.
- Performed basic administrative duties such as inventory management, ordering supplies.
- Trained, managed and guided kitchen staff to improve overall performance, service quality and productivity.
Education
High School Diploma -
Frrancs Howell Central Highschool
Cottleville11-2016
Skills
- Package scanning
- Delivery logging
- Visual data representation
- Data filtering
- Complaint resolution
- Scheduling
- Problem resolution
- Time management
- Punctuality and reliability
- Data collection
- professionalism
Certification
- security License
References
References available upon request.
Timeline
Delivery Driver
Amazon
12.2023 - Current
Custoomer Serrvice Representative (Remote)
Amazon
06.2020 - 12.2023
Data Entry Specialists (Remote)
Conduent Call Center
01.2018 - 05.2020
Cook/Cashier Team Lead
Raising Cane's Restaurants
03.2017 - 01.2018
High School Diploma -
Frrancs Howell Central Highschool