Ariyana VanBuren
MD
Summary
Professional with solid experience in leasing and property management. Strong ability to build relationships with potential tenants and ensure lease agreements are executed efficiently. Skilled in customer service, sales, and conflict resolution. Known for teamwork, adaptability, and achieving high occupancy rates.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Leasing Consultant
Habitat America
Falls Church, VA
08.2024 - 11.2025
- Followed up with clients and specialists to inquire about experience and collect reports.
- Helped the team achieve approximately 30 incoming calls, 15 emails, and faxes per day from customers.
- Facilitated property tours, showcasing features and amenities to potential tenants.
- Managed lease documentation and ensured compliance with regulatory requirements.
- Ensured compliance with fair housing laws, keeping detailed records of all tenant interactions and transactions.
- Coordinated closely with maintenance staff to ensure apartment units were prepared for new occupants in a timely manner.
- Maintained organized files on all current and past tenants, allowing for efficient retrieval of information when needed.
- Managed occupancy data to optimize unit availability and reduce vacancy rates.
- Maintained accurate documentation of community observations, tours, conversions, move-in's, move-out's, marketing strategies, delinquencies, as well as renewals in daily reports to management as well as owners .
Leasing Consultant (Contract)
Bozzuto
Alexandria, VA
08.2022 - 06.2024
- Developed and implemented policies to ensure quality of services provided to residents.
- Conducted regular meetings with service providers to discuss service delivery issues and successes.
- Created, maintained, and monitored budgets for all resident services programs.
- Monitored the progress of resident services programs to ensure successful outcomes.
- Organized activities for residents that promote self-sufficiency and community engagement.
- Served as liaison between external organizations providing resources for the community and local government agencies.
- Greeted prospective tenants, answered questions, and provided tours of the property.
- Negotiated rental agreements with potential tenants.
- Assisted with the preparation of monthly reports, including occupancy rates, delinquency percentages, and market surveys.
- Processed move-outs by completing final walk-throughs, collecting keys, inspecting unit condition, and preparing documentation for accounting purposes.
- Conducted tours of available apartments, highlighting features and amenities.
- Increased tenant satisfaction by promptly addressing concerns and resolving issues.
Leasing Consultant
WC Smith
Falls Church, VA
11.2021 - 06.2022
- Maintained accurate records of all rental activity in property management software.
- Managed overall tenant relations, promoted tenant satisfaction, and streamlined service delivery.
- Liaised between the construction manager and tenant during the maintenance phase of the tenant's unit.
- Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
- Managed day-to-day activities involving tenants, subcontractors, and property management.
- Led property tours to showcase amenities to prospective tenants and offered valuable information regarding major features.
- Maintained accurate records of correspondence with and from tenants.
- Promoted property to businesses in local area through marketing collateral, phone calls and email messages.
- Completing and sending of Daily report of leases, renewals, tours, applications to management and owners based on the overall numbers of the office.
Leasing Professional
West Corp Management
Suitland, Maryland
06.2019 - 09.2021
- Responding to inquiries from prospective tenants via phone, email, or in-person visits to the property; Conducting tours and providing information of the property
- Collecting rent payments and ensuring that tenants comply with their lease
- Preparing lease agreements and ensuring that all necessary documentation is in place before the tenant is scheduled to move into the property.
- Developed and maintained positive relationships with tenants, vendors, and contractors.
- Created detailed records of all leasing activity including tenant leases, renewals, move-ins and move-outs, rent increases.
- Negotiated lease terms with prospective tenants while ensuring compliance with applicable laws and regulations.
Concierge
Planned Companies
Washington, DC
01.2018 - 03.2019
- Welcoming visitors and directing them to the appropriate person or department
- Answering the phone calls and transferring them to the appropriate department
- Responding to 30 inquiries a day from clients, customers, and other stakeholders
- Providing administrative support while handling sensitive and confidential information, with the discretion of the company's guidelines.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Verified visitors' identification cards before allowing access to the building.
- Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
Sales Associate
H&M
Oxon Hill, Maryland
02.2016 - 10.2017
- Greeting and assisting customers with sizing, fit, and style recommendations
- Meeting all of the sales goals and contributing to the overall success of the store
- Participating in training and development programs to enhance job performance.
- Maintained cleanliness of store environment including floors, windows, and displays.
- Helped customers find specific products, answered questions, and offered product advice.
- Answered incoming telephone calls to provide store, product and service information.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Reviewed files, recordings, and other documents to obtain information to respond to requests.
- Collaborated with management teams to develop innovative marketing strategies.
Education
CCMA - Medical Assistant
Stepful
Remote02-2026
Associate of Arts - Business Administration
College of Southern Maryland
La Plata03-2020
Skills
- Recruitment and marketing techniques
- CRM Software
- Property Tours
- Contract Negotiation
- Administrative Support
- Application processing
- Property Maintenance
- Database Management
- Training and mentoring
- Building rapport
- Rent collection
- Fair Housing Regulations
- Leasing Terms and Specifications
- Resident assistance
- Lease Renewals
- Background Check Process
- Customer Service
- Maintenance Requests
- Customer service expertise
- Property Inspections
- Vendor Contract Negotiations
- Tenant relations
- Goal-oriented
- Teamwork and collaboration
- Attention to detail
- HIPAA compliance
- Medical terminology knowledge
Accomplishments
- Achieved 55 referrals through effectively helping with achieving our goal.
- Received over 15 move-ins during a lease-up
- CCMA certification
Affiliations
- Published a book with over 240,000 readers
- Copyrighted the book under the Library of Congress
- Engaged in discussions with Simon and Schuster publishing agency to potentially publish the book
- Obtained a fashion certificate through collaboration with Parson's School of Design and Yellowbrick - Volunteered at DC Fashion Week under the CEO of DC's established cultural fashion group
- Completed a graphic design class
Certification
- FairHousing Completion Certifcate
Timeline
Leasing Consultant
Habitat America
08.2024 - 11.2025
Leasing Consultant (Contract)
Bozzuto
08.2022 - 06.2024
Leasing Consultant
WC Smith
11.2021 - 06.2022
Leasing Professional
West Corp Management
06.2019 - 09.2021
Concierge
Planned Companies
01.2018 - 03.2019
Sales Associate
H&M
02.2016 - 10.2017
CCMA - Medical Assistant
Stepful
Associate of Arts - Business Administration
College of Southern Maryland