Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

ARIYANNA EVANS

Jacksonville,AR

Summary

Dedicated professional with a background in healthcare and customer service, notably at TTEC, excelled in data entry and customer relations. Skilled in patient care, with a focus on compassionate assistance and HIPAA compliance. Proven ability to multitask and solve problems, enhancing patient satisfaction and operational efficiency.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Customer Service Rep / Data Entry

TTEC
10.2022 - Current
  • Company Overview: Austin TX - Customer Service Rep / Data Entry
  • Answering Inbound Calls
  • Navigating through various of application to locate customer account and answering questions
  • Making payments and ordering products
  • Data Entry
  • Type 37 (words per minute)
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Improved resolution time with effective problem-solving for customer complaints.
  • Completed data entry for currency transactions.
  • Reduced paperwork backlog with diligent data entry and document management tasks.

Patient Care Assistant

PCA
05.2021 - 12.2021
  • Company Overview: SAMC Dothan Al - Patient care assistant
  • Vital signs
  • Compassionate care
  • Patient Assessments
  • Assisting Patient with bathing and grooming
  • Attention to detail
  • CPR experience
  • SAMC Dothan Al - Patient care assistant
  • Supported needs of 30+ residents under long-term care.

Caregiver

Aordable Medicare
01.2020 - 09.2020
  • Compassionate care
  • Patient Assessments
  • Assisting Patient with bathing and grooming
  • Traveling to clients homes
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Recognized and reported abnormalities or changes in patients' health status to case manager.

Education

Certificate of Technical Studies -

Phlebotomy Training Specialists
Little Rock, AR
09.2024

High School Diploma -

Dothan High School
Dothan, AL
05.2019

Skills

  • Blood Sample Collection
  • Biohazard Waste Disposal
  • OSHA Regulations
  • Blood Processing
  • Sanitation and Sterilization
  • Drawing Blood
  • Data Entry
  • Customer Service
  • CPR Experience
  • Patient Care Assistant
  • Active Listening
  • Customer Relations
  • HIPAA Compliance
  • Syringe method
  • Teamwork and Collaboration
  • Multitasking Abilities
  • Butterfly Venipuncture
  • Problem-Solving

Certification

  • PT - Phlebotomist Technician
  • CPT - Certified Phlebotomist Technician

Timeline

Customer Service Rep / Data Entry

TTEC
10.2022 - Current

Patient Care Assistant

PCA
05.2021 - 12.2021

Caregiver

Aordable Medicare
01.2020 - 09.2020
  • PT - Phlebotomist Technician
  • CPT - Certified Phlebotomist Technician

Certificate of Technical Studies -

Phlebotomy Training Specialists

High School Diploma -

Dothan High School
ARIYANNA EVANS