Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Majesti Wright

Manchester,CT

Summary

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Professional healthcare worker with robust experience in drawing blood and handling specimens. Known for strong team collaboration and adaptability to changing needs, ensuring efficient and reliable service. Skilled in venipuncture, patient care, and maintaining sterile environments, with focus on achieving results and high standards. Dependable and prepared to contribute to patient care and diagnostic accuracy.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Customer Service Representative/Phlebotomist II

Quest Diagnostics
10.2021 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Centrifuged blood samples as outlined in clinical protocols.
  • Completed proper sanitation and cleaning of equipment and work areas between patients.
  • Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
  • Enhanced patient experience through compassionate care and communication during blood draw procedures.
  • Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
  • Conducted quality control checks on equipment, ensuring proper functioning and consistent results.
  • Increased efficiency by maintaining organized workstations and well-stocked inventory levels.
  • Managed daily operations, including staff scheduling, budgeting, and lab maintenance tasks.
  • Developed strong relationships with patients by fostering trust during the blood collection process.

SPECIMEN TECHNICIAN 1

Quest Diagnostics
08.2020 - 09.2021
  • Collects specimen for drug screening, alcohol screening and blood work.
  • Responsible for accurately completing Chain of Custody forms for drug, alcohol and blood testing.
  • Responsible for receiving, processing and repackaging drug, alcohol and blood specimen for safe and timely transport to appropriate destinations.
  • Maintains all appropriate collection logs, accuracy logs, calibrations DOT and BAT certifications.
  • Upload, fax, mail Chain of Custody and alcohol testing forms within 24 hours to appropriate locations.
  • Submits monthly accuracy checks to on-site location.
  • Makes or receives phone calls when dispatched to provide updates on blood results.

DIRECT SUPPORT PROFESSIONAL

Sunrise Northeast
10.2016 - 07.2020
  • Supervised, supported and assisted adult consumers with intellectual and developmental disabilities.
  • Transported adult consumers to and from outings including day programs.
  • Assisted adult consumers with daily life skills, helping them achieve and meet goals.
  • Provided daily reports and communication with staff and family members.
  • Ensured each individual’s training, behavior and support programs were implemented and documented in accordance with regulatory requirements.
  • Prepared and cooked meals for adult consumers and adhered to strict meal plans.

PHLEBOTOMY INTERN

Keisha Curtis Phlebotomy Training School
12.2017 - 03.2019
  • Accurately obtained blood samples through various methods inclusive of venipuncture and urine specimens through micro techniques.
  • Ensured blood and urine specimens were properly labeled with correct patient information.
  • Performed bleeding time procedures.
  • Communicated with patients and staff to provide information regarding the status of orders.
  • Followed all health and safety policies and procedures.

DIRECT SUPPORT STAFF

March Inc.
07.2015 - 10.2016
  • Supervised, supported and assisted adult consumers with intellectual and developmental disabilities:
  • Primary responsibilities included assisting consumers with personal hygiene, cleaning, cooking and attending community recreational or social activities, medical appointments, completing documentation and medication administration.
  • Provided daily reports and communication with staff and family members.
  • Ensured each individual’s training, behavior and support programs were implemented and documented in accordance with regulatory requirements.

Education

Phlebotomy License - CPT

National Health Career Association
North, SC
06.2019

High School Diploma -

Manchester High School
Manchester, CT
01.2007

Skills

  • Blood Sample Collection
  • Specimen Sample Collection
  • Toxicology Screening
  • Infection Control
  • Medical Record Keeping
  • Medical Terminology
  • Quality Assurance & Control
  • Microsoft Suite (Word, Excel, etc)
  • IDAA, Quanum, QLS
  • First Aid and Safety Education
  • Skilled in Customer Service
  • Strong Communication Skills
  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Relationship building
  • Problem resolution
  • Payment processing
  • Complaint handling
  • Follow-up skills

Certification

  • Certified Phlebotomist, Keisha phlebotomy training school
  • CMT - Certified Medication Technician

Timeline

Customer Service Representative/Phlebotomist II

Quest Diagnostics
10.2021 - Current

SPECIMEN TECHNICIAN 1

Quest Diagnostics
08.2020 - 09.2021

PHLEBOTOMY INTERN

Keisha Curtis Phlebotomy Training School
12.2017 - 03.2019

DIRECT SUPPORT PROFESSIONAL

Sunrise Northeast
10.2016 - 07.2020

DIRECT SUPPORT STAFF

March Inc.
07.2015 - 10.2016

Phlebotomy License - CPT

National Health Career Association

High School Diploma -

Manchester High School

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