Whitney Jackson
Collins,USA
Summary
Enthusiastic client services professional with strong background directly interfacing with industry customers. Well-versed in products, services and consumer trends. Dependable achiever committed to holding highest ethical standards and maintaining customer trust.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Maxim Healthcare
Hattiesburg, MS
09.2024 - Current
- Answered incoming calls from Medicare beneficiaries, providing them with information regarding their benefits.
- Handled new enrollments by entering customers' data and reviewing information.
- Processed enrollments for new Medicare members according to established procedures and guidelines.
- Assisted customers in navigating the Medicare website, helping them to find the resources they needed.
Medical Billing and Collections Specialist
VESTRA
Magee, MS
02.2024 - 09.2024
- Contacted insurance companies to check status of claim payments.
- Attended training sessions to stay abreast of changes in industry regulations related to collections practices.
- Investigated billing discrepancies and implemented effective solutions to resolve concerns and prevent future problems.
- Collected, posted and managed patient account payments.
Certified Clinical Medical Assistant
Vanderbilt University Medical Center -OBGYN
Columbia, TN
12.2021 - 12.2023
- Collect specimens from patients ordered by providers
- Obtain vitals and make sure they're in normal range via protocol
- Update patient's profiles
- Set up procedures for providers
- Sterilize instruments
- Sanitize rooms after each patient
- Administer medications
- Access medex system to insure patient read throughly before proceeding with any procedure.
Medical Assistant
Camelot Care Centers
, TN
02.2019 - 12.2021
- Schedule medication management appointments for clients under nurse practitioners
- Communicate with pharmacies to fill and refill prescriptions
- Communicate with insurance companies to approve prior authorizations
- Take phone calls and respond accordingly
- Scan documents to electronic charts
- Verify insurance and collect co-pays
Dialysis Technician
Davita
Smyrna, TN
12.2017 - 02.2019
- Responsible for the setup and operation of hemodialysis machines.
- Welcome assigned patients and inquire as to their wellbeing since their last treatment. Report any complaints or observations to the RN or supervisor.
- Initiate treatment according to prescribed orders including blood flow and dialysate flow.
- Record accurate pre and post dialysis evaluation, weight, and vital signs.
- Evaluate patients' vascular access during treatment including arterial and venous pressures.
- Perform vascular access cannulation and report and unusual findings.
Timeshare Sales Representative
SMG, INC
Columbia, TN
02.2016 - 12.2017
- Provided reminder calls to clients prior to scheduled visits.
- Forecasted sales for different accounts and managed inventory to ensure sufficient products at each site.
- Networked to build client base and promote products to new and existing clients.
Nursing Assistant
Signature HealthCare
Columbia, TN
01.2015 - 02.2016
- Assisted with personal care
- Assisted with lifting, turning, moving, positioning, and transporting residents into and out of bed, chairs, bath, lifts, and etc.
- Answered patient lights and performed services in a timely manner that adds to the physical wellbeing of the patient.
- Participated in hourly rounds.
- Maintained the cleanliness of various instruments and equipment such as bedpans, urinals, and wheelchairs.
- Kept the patient's room in clean and orderly condition, including making the patient beds.
Medical Assistant
AJ Medical Services
Lewisburg, TN
06.2010 - 11.2014
- Verified insurance upon checking in.
- Answered multiple phone lines in a professional manner.
- Responsible for measuring signs such as temperature, pulse rate, weight, height, blood pressure, etc. and interview patients and record their information.
- Maintained the data of the patients and office on the computer and keep the records, billing, transactions, books, etc.
- Performed laboratory procedures (i.e. strep test, wound culture, specimen collection, etc.) using principles of aseptic technique and standard precautions infection control guidelines.
- Responsible for the sterilizing and cleaning instruments and preparation of the treatment rooms for patients.
Caregiver
Independent Opportunities Inc
Nashville, TN
03.2005 - 07.2009
- Provided direct care to residents following an individual service plan, treats each resident with respect and dignity, recognizes individual needs, and encourages independence.
- Meal preparation
- Light Housekeeping
Education
Bachelor of Science - Healthcare Management
Southern New Hampshire University
Hooksett, NH05-2027
Associate of Applied Science - Medical Assistant
Daymar Institute
Nashville04.2010
Diploma - Pharmacy Technician
National College
Nashville, TN05.2007
Skills
- Patient care
- Medical billing
- Problem solving
- Team collaboration
- Quality assurance
- Effective communication
- Spreadsheets
- Critical thinking
- Issue and complaint resolution
- Policy adherence
- Positive and professional
- Vital sign monitoring
- Regulatory compliance
- Hemodialysis treatment
- Medical terminology
- Disease prevention
- Electronic medical record software
- Patient education
- HIPAA compliance
- Blood sample collection
- Strong work ethic
Certification
- CPR Certification, March 2022 to March 2024
- National Certified Medical Assistant, March 2022 to March 2024
- CCMA Certification
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Timeline
Customer Service Representative
Maxim Healthcare
09.2024 - Current
Medical Billing and Collections Specialist
VESTRA
02.2024 - 09.2024
Certified Clinical Medical Assistant
Vanderbilt University Medical Center -OBGYN
12.2021 - 12.2023
Medical Assistant
Camelot Care Centers
02.2019 - 12.2021
Dialysis Technician
Davita
12.2017 - 02.2019
Timeshare Sales Representative
SMG, INC
02.2016 - 12.2017
Nursing Assistant
Signature HealthCare
01.2015 - 02.2016
Medical Assistant
AJ Medical Services
06.2010 - 11.2014
Caregiver
Independent Opportunities Inc
03.2005 - 07.2009
Bachelor of Science - Healthcare Management
Southern New Hampshire University
Associate of Applied Science - Medical Assistant
Daymar Institute
Diploma - Pharmacy Technician
National College
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