Smanessa Boineuf
Brooklyn,NY
Summary
Knowledgeable patient representative offers demonstrated skills in case management and service coordination. Expertly handles complaints, inquiries and service questions to meet patients' access needs and correct problems related to care. Well-versed in policies, procedures and standards. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
1
1
year of professional experience
Work History
Customer Service Representative
Maximus
New York, NY
03.2023 - 06.2023
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Assisted customers with price checks, lifting heavy items and addressing other inquiries.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Collected deposits or payments and arranged for billing.
- Updated databases with new and modified customer data.
- Provided excellent customer service to resolve customer complaints in a timely manner.
Direct Support Professional
YAI Seeing Beyond Disabilities
New York, NY
03.2022 - 12.2022
- Accompanied individuals on outings to promote independence and integration into the community.
- Helped clients communicate with loved ones by typing written messages and relaying verbal messages.
- Assisted in planning and implementing recreational activities for participants.
- Used approved crisis intervention techniques in emergency situations.
Direct Support Professional
HeartShare
New York, NY
02.2022 - 12.2022
- Contacted medical providers on behalf of clients to follow up on appointments.
- Planned and prepared healthy meals and snacks for clients and provided assistance with eating when necessary.
- Leveraged database management system to track and report service hours, details of activities and progress on goals.
- Assisted individuals in development of social skills to become integrated in community.
Education
Associate of Applied Science - Health Sciences
Excelsior College
Albany, NY12-2028
High School Diploma -
Continental Academy
Miramar, FL12-2009
Skills
- Complaint Resolution
- Information Security
- Report Generation
- Call Management
- Care Plan Assessment
- Client Documentation
- Care Plan Management
- Behavioral Management
- Patient Transportation
- Medication Administration
- Medical Charting
- Progress Documentation
- ADL Support
- First Aid and Safety
- Client Safety and First Aid
- Documentation
- Direct Patient Care
- Patient Management
- Healthcare
- Crisis Management
- Nutrition
- Behavior Redirection
- Medical Records Management
- Compassionate Client Care
- Patient Care
- Client Transportation
- Clinical Quality Program Standards
- Quality Program Protocols
- Health Services
- Community Activities
Timeline
Customer Service Representative
Maximus
03.2023 - 06.2023
Direct Support Professional
YAI Seeing Beyond Disabilities
03.2022 - 12.2022
Direct Support Professional
HeartShare
02.2022 - 12.2022
Associate of Applied Science - Health Sciences
Excelsior College
High School Diploma -
Continental Academy
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