Ariyanna Craig
Baltimore,MD
Summary
Motivated and dependable administrative professional and aspiring healthcare leader with a strong background in front desk operations, technical support, and customer service. Proven ability to improve workflow efficiency, resolve issues proactively, and deliver exceptional client experiences. Experienced in high-volume environments across food service, IT, and healthcare facilities. Seeking opportunities gain hands-on experience and build a strong foundation for a future career in nursing.
Overview
1
1
Certification
5
5
years of professional experience
Work History
Security Professional
Allied Universal
10.2025 - Current
- Provided security coverage for two buildings within a long-term care facility, supporting a safe and compliant care environment
- Conducted patrols and access control to protect residents, staff, and sensitive areas
- Responded promptly to incidents, emergencies, and safety concerns while following facility policies and maintaining resident dignity and confidentiality.
Administrative Specialist
Los Compadres Demolition & Junk Removal
06.2022 - Current
- Streamlined client intake and scheduling processes, reducing response times by 30% and improving customer satisfaction for residential and commercial service calls.
- Managed accounts payable and receivable, accurately processing invoices and tracking job-related expenses, resulting in improved monthly reconciliation and cost efficiency.
- Developed and maintained digital filing systems for contracts, client records, and equipment logs, increasing administrative efficiency and ensuring quick access to critical information.
- Designed and maintained the company website and social media pages, creating branded content that boosted online visibility and generated a 25% increase in service inquiries.
Administrative Assistant
Body & Soul Salon and Spa
06.2021 - Current
- Increased appointment booking efficiency by implementing a streamlined scheduling system, reducing client wait time by 25%.
- Acted as the first point of contact for over 100+ regular clients, consistently receiving positive feedback for hospitality and professionalism.
- Managed daily administrative operations, including inventory tracking, payment reconciliation, and service coordination.
Crew Member
Jersey Mike’s Subs
02.2025 - 10.2025
- Recognized by management for excellent customer service and accuracy in handling transactions during high-volume shifts.
- Maintained a clean and compliant food service area, aligning with health and safety standards.
- Fostered a collaborative team environment, resulting in improved service times and team morale.
Field Technician
Division of IT, University of Maryland
01.2023 - 12.2024
- Supported over 350 classrooms with reliable A/V and tech solutions, minimizing instructional disruptions by resolving 90% of issues on first contact.
- Collaborated with IT staff and faculty to implement system upgrades and contribute to university-wide digital learning initiatives.
- Delivered hands-on tech support under tight deadlines, improving instructor satisfaction and reducing tech-related delays during courses.
Education
Pre-Medicine Track
University of Maryland College Park
College Park, MDNursing Science
Baltimore City Community College (BCCC) / Community College
Baltimore, MDSkills
- Adaptability and Dependability
- Emergency response
- Problem-Solving and Critical Thinking
- Communication and Interpersonal Skills
- Administrative and Front Desk Operations
- IT and Technical Support
- Customer Service and Client Relations
- Team Collaboration and Coordination
Certification
- CNA - Certified Nurse Assistant | Expected: September 2026
Written Exam | Passed (08/10/26) Skills Exam | Pending (08/31/26)
Timeline
Security Professional
Allied Universal
10.2025 - Current
Crew Member
Jersey Mike’s Subs
02.2025 - 10.2025
Field Technician
Division of IT, University of Maryland
01.2023 - 12.2024
Administrative Specialist
Los Compadres Demolition & Junk Removal
06.2022 - Current
Administrative Assistant
Body & Soul Salon and Spa
06.2021 - Current
Pre-Medicine Track
University of Maryland College Park
Nursing Science
Baltimore City Community College (BCCC) / Community College