Arjnay Pearson
Detroit,MI
Summary
Motivated and customer-focused professional with experience in patient services, scheduling, customer communication, and administrative support. Skilled in multitasking, phone support, and maintaining professionalism in fast-paced environments. Strong interpersonal and organizational abilities with proficiency in computer systems, appointment coordination, and client relations.
Overview
4
4
years of professional experience
Work History
Salon Assistant
Sola Salons
10.2025 - Current
- Oversaw daily operations and provided support to salon professionals.
- Managed appointment scheduling and coordination efficiently.
- Promoted a clean and orderly salon environment.
- Cultivated positive client experiences through outstanding service.
- Assisted stylists with client consultations, ensuring clear communication of service options.
- Managed appointment scheduling using salon management software to optimize booking efficiency.
Customer Service Representative
North Brothers Ford
01.2023 - 10.2025
- Oversaw customer scheduling and service coordination to enhance client satisfaction.
- Managed incoming calls and resolved customer inquiries with professionalism.
- Upheld precise customer records and appointment details for operational efficiency.
- Delivered exceptional support in a high-pressure environment, ensuring client needs were met.
- Resolved customer inquiries effectively, ensuring high satisfaction levels.
Sterile Processing Technician
Henry Ford Hospital
01.2022 - 01.2023
- Cleaned, decontaminated, and sterilized surgical instruments following infection control standards.
- Operated autoclaves and ensured proper sterilization cycles were completed and documented.
- Assembled and prepared surgical trays based on procedures requirements.
- Inspected instruments for cleanliness, damage, and readiness for use.
- Sterilized and maintained surgical instruments according to established protocols.
Education
No Degree - Cosmetology
Dymond Designs Beauty School
Detroit, MI12.2025
High School Diploma -
Oak Park High School
Oak Park, MI06.2017
Skills
- Customer Service
- Patient Scheduling
- Administrative Support
- Data Entry
- Microsoft Office
- Phone & Email Communication
- Appointment Coordination
- Multitasking
- Time Management
- Problem Solving
- Client Relations
- Remote Communication
- Typing & Computer Navigation
Timeline
Salon Assistant
Sola Salons
10.2025 - Current
Customer Service Representative
North Brothers Ford
01.2023 - 10.2025
Sterile Processing Technician
Henry Ford Hospital
01.2022 - 01.2023
No Degree - Cosmetology
Dymond Designs Beauty School
High School Diploma -
Oak Park High School