Summary
Overview
Work History
Education
Skills
Certification
Projects
Timeline
Generic

Arju Parajuli

Manchester,NH

Summary

Dynamic Salesforce Administrator with proven expertise at athenahealth, excelling in system administration and CPQ configuration. Successfully automated business processes, enhancing efficiency and compliance. Skilled in requirement gathering and user training, I foster collaboration and deliver impactful solutions in Agile environments, ensuring data integrity and governance.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Salesforce Administrator/CPQ Admin

athenahealth
Watertown, MA
09.2023 - Current
  • Managed Salesforce system administration, overseeing case queues and resolving technical issues.
  • Designed scalable Flows and Process Builders, automating business processes and reducing manual tasks.
  • Migrated legacy Workflow Rules to Flows, ensuring adherence to Salesforce best practices.
  • Supported SOX compliance through governance of internal and community licenses.
  • Collaborated with stakeholders to gather requirements for configurations, including approval processes and dashboards.
  • Provided user support, conducted training sessions, and developed comprehensive training documentation.
  • Managed sprint deliverables in Agile environment utilizing Jira and Confluence.
  • Oversaw Dataloader jobs and backup processes to maintain data integrity.

Education

MBA -

Suffolk University
Boston, MA
06-2021

Bachelor of Science - Biotechnology

University of New Hampshire
NH
05-2019

Skills

  • Salesforce platform expertise
  • Requirement gathering
  • Service and sales cloud management
  • Salesforce analytics and CPQ configuration
  • System and configuration management
  • Data security and compliance
  • Agile methodology
  • User training and support

Certification

  • Salesforce Certified Administrator, Active
  • Salesforce Certified Advanced Administrator, Active
  • Salesforce Certified CPQ Administrator, Active
  • Salesforce Platform App Builder (CRT-403), In Progress

Projects

Automated partner onboarding using Conga, FormAssembly, and Flows, reducing processing time by 60%. Implemented role-based page layouts and field-level security to streamline usability for Sales and Operations teams. Migrated and documented automation from legacy Workflow Rules to Flow Builder for multiple business units., - Contributed to data governance improvements including validation rules, backup schedules, and integrity reports.

Timeline

Salesforce Administrator/CPQ Admin

athenahealth
09.2023 - Current

MBA -

Suffolk University

Bachelor of Science - Biotechnology

University of New Hampshire