Arjun Ghimire
Commerce,MI
Summary
Knowledgeable and dedicated customer service professional with extensive experience in different industries and environments with a proven track record in leadership roles. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Bizlink Robotic Solutions USA
02.2022 - Current
- Manage customer list of Tier 1 Automotive suppliers (e.g. Tesla, Magna, Atlas Copco, Kuka Autokiniton, Flex-n-Gate)
- Handle all inquiries and orders from customer list; keep constant communication with customers, teammates, and external sales reps
- Provide a 48-hour turnaround on quotes, orders, and inquiries and handle urgent expedite requests when needed
- Manage inquiry and order folder where all tasks are received; assign tasks to team members, handle any follow ups, and forward all miscellaneous inquires to the proper internal departments
- Maintain customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Area Supervisor
Adecco
08.2020 - 01.2021
- Responsible for setting up new DoorDash grocery delivery systems in multiple Meijer stores with-in Metro Detroit area
- Manage a team of 5-10 employees depending on location to ensure productivity and goals were being met and order fulfillment was as efficient as possible.
- Manage inventory of 1,000+ items in each store
- Identified plans and resources required to meet project goals and objectives by setting realistic timelines and checkpoints.
- Oversaw daily operations to ensure adherence to company policies and procedures, maintaining consistency across all locations.
Kitchen Manager
Raj Palace
01.2017 - 08.2020
- Maintained a clean and safe work environment, adhering to all health department regulations and guidelines.
- Managed a daily lunch buffet for over 80 people daily before closing down the restaurant to prepare for dinner
- Packed all carry out orders, handled all misc. delivery orders, and delivered catering orders via work van in a timely manner to ensure customer satisfaction
- Took bi-weekly trips to Restaurant Depot and purchased all necessary components to keep kitchen functioning at high level
- Mentored and trained new team members, fostering a positive culture of teamwork and collaboration within the kitchen staff.
Education
BBA - Marketing Management And Research
Walsh College of Accountancy And Business Administration
Troy, MI06.2025
General Business - Business Administration
Schoolcraft College
Livonia, MI06.2020
Skills
- Navision ERP
- Accantum Workflow Task Management System
- Microsoft Excel
- Customer Relationship Management (CRM)
- Google Workspace and Suite
- Account Management
- Leadership
- Bilingual
- Communication skills
- Supervising experience
- Data Entry
- Customer satisfaction measurement
Languages
Nepali
Full Professional
Timeline
Customer Service Representative
Bizlink Robotic Solutions USA
02.2022 - Current
Area Supervisor
Adecco
08.2020 - 01.2021
Kitchen Manager
Raj Palace
01.2017 - 08.2020
BBA - Marketing Management And Research
Walsh College of Accountancy And Business Administration
General Business - Business Administration
Schoolcraft College
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