Dynamic technology professional with over fifteen years of progressive experience working in the transportation domain. Demonstrated record of delivering on high-value projects within tight budget constraints. Self-starter with a strong bias for action, to champion initiatives from ideation to implementation. Relied on as a key resource to drive product development for the Americas Solutions group at Expeditors.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Software Developer II (Product Development)
Expeditors International of Washington, In
Memphis, TN
01.2023 - Current
Spearheaded the development of automation solutions in the Enterprise Automation Platform.
Handpicked by GEO leadership to drive a Robotic Process Automation (RPA) initiative for the Americas as a Product Owner.
Built cross-functional relationships with stakeholders to assess needs, establish clear objectives, and oversaw the establishment of program standards.
Managed the development, delivery, and support of solutions in the UiPath ecosystem.
Migrated and patched existing solutions to make them more secure and compliant.
Software Developer (Product Development)
Expeditors International of Washington, Inc.
Memphis, U.S.A
12.2011 - 12.2023
Conceptualized and developed an automation solution to process steamship line notices (the first effort in the company), saving approximately $0.5 million annually.
Supported Memphis leadership in developing a storage revenue program, generating approximately $0.1 million in annual income.
Provided strategic direction, consultation, and implementation support for a customer retention initiative using predictive analytics, identifying $3 million in at-risk revenue.
Designed and developed a warehouse automation program for a global account, enabling carton-level tracking as a service feature.
Engineered a data warehouse solution for a global account, reducing reporting resource allocation by 75%.
Implemented a paperless invoice entry process for key brokerage accounts, saving 300-325 hours annually per desk.
Developed dashboards and reports to enhance visibility of key performance metrics for floor managers.
Created automation scripts to streamline logging, tracking, and updating of shipment data on Import and Export systems.
Delivered technical training for operational staff to achieve increased process efficiencies.
Software Engineer
Infosys Technologies Limited
08.2007 - 08.2009
Managed the production support function for the Transportation Payables & Monitoring (TPM) system and Data Warehouse (DW) system of a Fortune 500 food and beverage company.
Coordinated incident management, change management, schedule monitoring and report generation with onsite lead.
Created and updated TPM and DW system's functional and reference documentation.
Implemented a Knowledge Management (KM) framework and anchored KM activities for the offshore team.
Collaborated with both onsite and offshore teams to design a knowledge management framework for a 20-member team.
Oversaw the completion of a monthly compliance scorecard that tracked; certifications completed by team members, updates to reference documentation and information sessions conducted.
Education
PhD Student - Economics
University of Memphis
Memphis, TN
08-2028
Master of Science - Information Management
Syracuse University
Syracuse, NY
08.2011
Bachelor of Technology - Telecommunication Engineering
VIT University
Vellore, India
05.2007
Skills
Product development
Program management
Project management
Data analytics
Process optimization
Process automation
Metrics design
Economics
Logistics
Knowledge management
Technical writing
Certification
Bloomberg Market Concepts
Foundations of Data Science(Springboard)
Predictive Analytics Certificate Program - University of California, Irvine, CA
Customer Service Representative at Expeditors International Of Washington IncCustomer Service Representative at Expeditors International Of Washington Inc