ARK COLE
San Francisco Bay Area,CA
Summary
Product Manager with 15 years of experience building and scaling B2B SaaS products at mid-sized tech companies (200-2,000 employees). Turns ambiguous problems into clear roadmaps, ships workflow automation and platform capabilities, and partners closely with engineering, design, sales, and customer success to drive adoption and retention.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Senior Product Manager - Workflow Automation
ClearCircuit
San Mateo, CA
01.2020 - Current
- Owned workflow automation and admin experiences for a compliance and operations platform serving mid-market customers.
- Launched a rules-based automation builder, increasing adoption from 12% to 38% in two quarters and reducing manual-work support tickets by 22%.
- Improved role-based access control (permissions, audit logging, admin UX), reducing provisioning time from 2 days to 2 hours for enterprise deployments.
- Shipped 25+ integration enhancements (webhooks, API keys, OAuth, retry logic), improving successful sync rates from 91% to 97%.
- Owned quarterly OKRs and outcome-based roadmap; improved on-time delivery to 85% through tighter dependency mapping and scope control.
- B2B SaaS, ~900 employees
Product Manager - Integrations & Platform
Northbridge Systems
Oakland, CA
01.2016 - 01.2020
- Owned integrations ecosystem, developer tooling, and internal platform capabilities.
- Built a self-serve integrations marketplace, growing partner integrations from 18 to 64 and reducing integration cycle time by 35%.
- Defined API v2 strategy (versioning, deprecation policy, pagination/filtering), improving developer NPS from +18 to +42.
- Introduced usage instrumentation and Looker dashboards to guide roadmap decisions, raising activation by 9% for new accounts.
- Cloud Platform, ~1,400 employees
Product Manager - Growth & Activation
Pinecone Digital
San Jose, CA
01.2011 - 01.2016
- Owned onboarding, activation, and retention experiences for SMB and mid-market customers.
- Redesigned onboarding with guided setup and lifecycle triggers; increased activation from 41% to 57%.
- Ran A/B tests across trial-to-paid levers, improving conversion by 14% year-over-year.
- Delivered customer usage insights, increasing weekly active usage by 18%.
- Customer Engagement SaaS, ~600 employees
Associate Product Manager
Ridgeway Tech
Pleasanton, CA
01.2009 - 01.2011
- Owned backlog grooming and sprint planning for reporting enhancements, increasing report usage by 20% among admins.
- Conducted customer interviews and support ticket analysis to prioritize high-impact fixes and usability improvements.
- IT Ops Software, ~350 employees
Education
B.S. - Information Systems
California State University, East Bay
Skills
- Product: Strategy, roadmapping, OKRs, discovery, PRDs, prioritization, stakeholder management
- Delivery: Agile execution, experimentation, instrumentation, GTM enablement
- Domains: Platform/APIs, integrations, admin UX, identity & permissions, workflow automation
- Tools: Jira, Confluence, Notion, Figma, Looker, Amplitude/Mixpanel, GA4; SQL (basic)
Certification
Pragmatic Institute (Foundations), CSPO
Timeline
Senior Product Manager - Workflow Automation
ClearCircuit
01.2020 - Current
Product Manager - Integrations & Platform
Northbridge Systems
01.2016 - 01.2020
Product Manager - Growth & Activation
Pinecone Digital
01.2011 - 01.2016
Associate Product Manager
Ridgeway Tech
01.2009 - 01.2011
B.S. - Information Systems
California State University, East Bay