Summary
Overview
Work History
Education
Skills
Timeline
Generic

ArKele Montgomery

Dayton

Summary

Dynamic and results-driven Shift Leader at Wendy's with a strong focus on customer service and team leadership. Proven ability to enhance operational efficiency and reduce waste through effective inventory management. Skilled in problem-solving and cash handling, fostering a positive work environment while training and developing team members.

Overview

3
3
years of professional experience

Work History

Shift Leader

Wendy's
Dayton, OH
09.2024 - Current
  • Trained new team members on food safety standards and service protocols.
  • Managed inventory levels, reducing waste through effective stock rotation practices.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
  • Enforced compliance with health regulations, ensuring a safe environment for staff and guests.

Crew Trainer

Dairy Queen Grill & Chill
Fairborn, OH
09.2023 - 08.2024
  • Trained new crew members on operational procedures and customer service standards.
  • Trained other employees in customer service, food safety, and performance requirements.
  • Set positive example for team members by providing high-quality, efficient service.
  • Provided ongoing support and feedback to team members for skill development.

Crew Member

Wendy's
Dayton, OH
05.2023 - 09.2023
  • Provided exceptional customer service by accurately taking orders and addressing inquiries.
  • Operated kitchen equipment efficiently to prepare food items according to company standards.
  • Maintained cleanliness and organization of workstations, contributing to a safe environment.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Improved customer satisfaction by providing friendly and efficient service at the register.

Education

High School Diploma -

Skills

  • Positive attitude
  • Cash handling
  • Team leadership
  • Problem-solving
  • Customer service focus

Timeline

Shift Leader

Wendy's
09.2024 - Current

Crew Trainer

Dairy Queen Grill & Chill
09.2023 - 08.2024

Crew Member

Wendy's
05.2023 - 09.2023

High School Diploma -

ArKele Montgomery