Summary
Overview
Work History
Education
Skills
Certification
Timeline
Work Availability
References
Personal Information
References
Hi, I’m

Arkelia Hamlet

Mobile,AL
Arkelia Hamlet

Summary

Results-driven SharePoint Administrator with Delta Dental, specializing in optimizing workflows and enhancing collaboration through SharePoint Online and Microsoft Teams. Proven expertise in metadata management and technical support, delivering tailored solutions that improved user adoption and streamlined processes. Strong analytical skills and a commitment to effective governance ensure operational excellence.

Overview

8
years of professional experience
4
Certificate

Work History

Delta Dental
Birmingham, AL

SharePoint Admin
01.2021 - Current

Job overview

  • Develop, customize, and optimize SharePoint lists, content types, workflows, views, and sites to meet the unique requirements of the business
  • Implement and oversee document management solutions in SharePoint Online, encompassing libraries, metadata, and version control mechanisms
  • Design and deploy intranet and extranet solutions in SharePoint Online, including collaboration sites and portals
  • Provide expert troubleshooting support, rapidly resolving SharePoint issues, and delivering technical assistance to ensure continuous operational efficiency
  • Configure and manage governance policies and processes in SharePoint Online, covering aspects such as site creation, lifecycle management, and content governance
  • Seamlessly integrate SharePoint Online with Microsoft Teams and other Office 365 applications, fostering smooth collaboration and information sharing
  • Establish and maintain a robust web systems architecture/design, overseeing SharePoint site collections, sub-sites, lists, views, and applications
  • Execute installations, upgrades, and deployments of web applications, utilizing tools like MS Forms and PowerApps
  • Design custom workflows with granular user permissions
  • Ensure the security and health of the Office 365 environment, incorporating features such as single sign-on (SSO) and multi-factor authentication (MFA)
  • Provide comprehensive training and support for SharePoint Online, promoting user adoption and enhancing productivity
  • Configure and manage security groups in Azure AD
  • Facilitate the setup of third-party Software-as-a-Service (SaaS) applications
  • Develop tailored solutions, including workflows, forms, and automation, to address specific departmental needs
  • Administer SharePoint permissions, assigning appropriate access to users and groups based on established policies
  • Analyze project requirements and technical specifications to effectively drive business initiatives and deliver optimal solutions
  • Manage enterprise applications and security groups within Azure AD, supporting multifactor authentication (MFA), single sign-on (SSO), and other identity management tools

United Parcel Service (UPS)
Atlanta, Ga

Collaboration Specialist-(SharePoint) (Contract)
01.2019 - 01.2021

Job overview

  • Developed and managed comprehensive documentation for SharePoint Online, including architectural diagrams, technical specifications, and deployment guides
  • Assessed organizational needs and crafted SharePoint solutions that aligned with business goals and objectives
  • Seamlessly integrated SharePoint Online with Microsoft Teams and other Office 365 applications to enhance collaboration and streamline information sharing
  • Established and maintained a resilient web systems architecture, overseeing SharePoint site collections, sub-sites, lists, views, and applications
  • Conducted thorough data analysis and designed effective information architecture to optimize the structure and organization of SharePoint sites
  • Customized SharePoint sites, lists, libraries, and workflows to align with specific business process requirements
  • Provided expert technical support to end users, troubleshooted SharePoint issues, and offered guidance on best practices
  • Collaborated with diverse teams to develop and implement governance policies and guidelines for effective SharePoint management
  • Delivered user training sessions and created informative documentation to educate end users on the functionality and features of SharePoint
  • Conducted audits of SharePoint content and implemented strategies for information management to ensure data integrity and compliance
  • Designed and implemented security and permissions models for SharePoint, ensuring precise access levels for users and groups
  • Created and maintained SharePoint site templates and branding elements to uphold visual consistency throughout the organization
  • Executed migration and upgrade activities to transition SharePoint content and sites to newer versions or SharePoint Online

Education

Bellevue College
Bellevue, WA

Master of Science from Human Resources Management
02-2019

Wiley College
Marshall, TX

Bachelor of Science
01-2011

Western Governors University
Salt Lake City, UT

Bachelor of Science from Information Technology

Skills

  • Customer service
  • Technical Support
  • Analytical
  • Problem-Solving
  • Metadata management
  • Workflow automation
  • SharePoint architecture
  • Team Building
  • Project Management
  • Process Development
  • Project Delivery
  • Planning Strategic
  • Training and Development
  • MS Office Suite
  • Office 365 MS Teams
  • Azure AD
  • Identity
  • OneDrive Management
  • Delve
  • Power Automate
  • SharePoint Administration
  • SharePoint online
  • Stream
  • OneNote
  • MS List
  • MS Forms
  • End-user support
  • Sharegate Migration
  • OneDrive
  • Yammer
  • Teams
  • ServiceNow
  • Remedy Ticketing
  • Agile
  • Power Platform
  • System & Networking
  • Custom web parts
  • Site collection management

Certification

  • Certified Microsoft 365 – Microsoft
  • Certified PMI Project Manager
  • Certified Microsoft Power Platform Fundamentals
  • Certified Scrum Master – Scrum Institute
  • Microsoft SharePoint, Security, and Compliance Training
  • Microsoft Power Platform & Cloud Application Training
  • Microsoft Teams Training

Timeline

SharePoint Admin

Delta Dental
01.2021 - Current

Collaboration Specialist-(SharePoint) (Contract)

United Parcel Service (UPS)
01.2019 - 01.2021

Bellevue College

Master of Science from Human Resources Management

Wiley College

Bachelor of Science

Western Governors University

Bachelor of Science from Information Technology
Availability
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References

References available upon request.

Personal Information

Title: Certified Cloud Engineer

References

References available upon request.
Arkelia Hamlet