Hi, I’m
Arkelia Hamlet
Mobile,AL
Summary
Results-driven SharePoint Administrator with Delta Dental, specializing in optimizing workflows and enhancing collaboration through SharePoint Online and Microsoft Teams. Proven expertise in metadata management and technical support, delivering tailored solutions that improved user adoption and streamlined processes. Strong analytical skills and a commitment to effective governance ensure operational excellence.
Overview
8
years of professional experience
4
Certificate
Work History
Delta DentalBirmingham, AL
SharePoint Admin
01.2021 - Current
Job overview
- Develop, customize, and optimize SharePoint lists, content types, workflows, views, and sites to meet the unique requirements of the business
- Implement and oversee document management solutions in SharePoint Online, encompassing libraries, metadata, and version control mechanisms
- Design and deploy intranet and extranet solutions in SharePoint Online, including collaboration sites and portals
- Provide expert troubleshooting support, rapidly resolving SharePoint issues, and delivering technical assistance to ensure continuous operational efficiency
- Configure and manage governance policies and processes in SharePoint Online, covering aspects such as site creation, lifecycle management, and content governance
- Seamlessly integrate SharePoint Online with Microsoft Teams and other Office 365 applications, fostering smooth collaboration and information sharing
- Establish and maintain a robust web systems architecture/design, overseeing SharePoint site collections, sub-sites, lists, views, and applications
- Execute installations, upgrades, and deployments of web applications, utilizing tools like MS Forms and PowerApps
- Design custom workflows with granular user permissions
- Ensure the security and health of the Office 365 environment, incorporating features such as single sign-on (SSO) and multi-factor authentication (MFA)
- Provide comprehensive training and support for SharePoint Online, promoting user adoption and enhancing productivity
- Configure and manage security groups in Azure AD
- Facilitate the setup of third-party Software-as-a-Service (SaaS) applications
- Develop tailored solutions, including workflows, forms, and automation, to address specific departmental needs
- Administer SharePoint permissions, assigning appropriate access to users and groups based on established policies
- Analyze project requirements and technical specifications to effectively drive business initiatives and deliver optimal solutions
- Manage enterprise applications and security groups within Azure AD, supporting multifactor authentication (MFA), single sign-on (SSO), and other identity management tools
United Parcel Service (UPS)Atlanta, Ga
Collaboration Specialist-(SharePoint) (Contract)
01.2019 - 01.2021
Job overview
- Developed and managed comprehensive documentation for SharePoint Online, including architectural diagrams, technical specifications, and deployment guides
- Assessed organizational needs and crafted SharePoint solutions that aligned with business goals and objectives
- Seamlessly integrated SharePoint Online with Microsoft Teams and other Office 365 applications to enhance collaboration and streamline information sharing
- Established and maintained a resilient web systems architecture, overseeing SharePoint site collections, sub-sites, lists, views, and applications
- Conducted thorough data analysis and designed effective information architecture to optimize the structure and organization of SharePoint sites
- Customized SharePoint sites, lists, libraries, and workflows to align with specific business process requirements
- Provided expert technical support to end users, troubleshooted SharePoint issues, and offered guidance on best practices
- Collaborated with diverse teams to develop and implement governance policies and guidelines for effective SharePoint management
- Delivered user training sessions and created informative documentation to educate end users on the functionality and features of SharePoint
- Conducted audits of SharePoint content and implemented strategies for information management to ensure data integrity and compliance
- Designed and implemented security and permissions models for SharePoint, ensuring precise access levels for users and groups
- Created and maintained SharePoint site templates and branding elements to uphold visual consistency throughout the organization
- Executed migration and upgrade activities to transition SharePoint content and sites to newer versions or SharePoint Online
Education
Bellevue CollegeBellevue, WA
Master of Science from Human Resources Management
02-2019
Wiley CollegeMarshall, TX
Bachelor of Science
01-2011
Western Governors UniversitySalt Lake City, UT
Bachelor of Science from Information Technology
Skills
- Customer service
- Technical Support
- Analytical
- Problem-Solving
- Metadata management
- Workflow automation
- SharePoint architecture
- Team Building
- Project Management
- Process Development
- Project Delivery
- Planning Strategic
- Training and Development
- MS Office Suite
- Office 365 MS Teams
- Azure AD
- Identity
- OneDrive Management
- Delve
- Power Automate
- SharePoint Administration
- SharePoint online
- Stream
- OneNote
- MS List
- MS Forms
- End-user support
- Sharegate Migration
- OneDrive
- Yammer
- Teams
- ServiceNow
- Remedy Ticketing
- Agile
- Power Platform
- System & Networking
- Custom web parts
- Site collection management
Certification
- Certified Microsoft 365 – Microsoft
- Certified PMI Project Manager
- Certified Microsoft Power Platform Fundamentals
- Certified Scrum Master – Scrum Institute
- Microsoft SharePoint, Security, and Compliance Training
- Microsoft Power Platform & Cloud Application Training
- Microsoft Teams Training
Timeline
SharePoint Admin
Delta Dental
01.2021 - Current
Collaboration Specialist-(SharePoint) (Contract)
United Parcel Service (UPS)
01.2019 - 01.2021
Bellevue College
Master of Science from Human Resources Management
Wiley College
Bachelor of Science
Western Governors University
Bachelor of Science from Information Technology
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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References
References available upon request.
Personal Information
Title: Certified Cloud Engineer
References
References available upon request.
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