Arkelis Wilson
Pascagoula,MS
Summary
Adept at enhancing customer satisfaction and streamlining operations, I excelled at McDonald’s by preparing orders with high accuracy. As a Direct Support Professional Supervisor at Brandi’s Hope, I improved client well-being through meticulous care and crisis management. Skilled in customer service and organization, I thrive in fast-paced environments, demonstrating a keen ability to adapt and learn.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Line Cook
McDonald’s
10.2024 - Current
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.
Direct Support Professional Supervisor
Brandi’s Hope
11.2022 - 09.2024
- Maintained clean, safe, and well-organized patient environment.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
- Assisted clients in achieving personal goals through tailored care plans and daily skill-building activities.
Mentor, At-Risk Youth
Dream Tree Enterprises
01.2019 - 02.2024
- Reduced instances of negative behavior by teaching conflict resolution strategies and promoting healthy communication habits.
- Boosted self-esteem for at-risk youth through consistent support, encouragement, and positive reinforcement.
- Fostered a sense of community within the program by organizing group outings, events, and team-building exercises.
- Organized workshops on topics pertinent to at-risk youth, such as bullying prevention, stress management, and career planning.
Education
Associate Of Early Childhood Care And Education - Child Development
Mississippi Gulf Coast Community College
Perkinston, MS05.2021
Skills
- Highly motivated
- Cleaning and organization
- Customer service
- Active listener
- Cleanliness standards
Certification
Dual - Nursing Assistant
Timeline
Line Cook
McDonald’s
10.2024 - Current
Direct Support Professional Supervisor
Brandi’s Hope
11.2022 - 09.2024
Mentor, At-Risk Youth
Dream Tree Enterprises
01.2019 - 02.2024
Associate Of Early Childhood Care And Education - Child Development
Mississippi Gulf Coast Community College