Arkesha Watts
Fort Worth,TX
Summary
Proven Associate Customer Service Representative at Everon LLC, adept in Microsoft Excel and excelling in verbal and written communication. Leveraged expertise in resolving customer issues, enhancing satisfaction levels, and collaborating effectively with teams.
Overview
8
8
years of professional experience
Work History
Associate Customer Service Representative
Everon LLC
02.2023 - Current
- Respond to customer questions, and resolve issues within the scope of responsibility.
- Answer general billing questions, resolve billing issues, and assist and direct the customer to the appropriate department if it is not within the scope of customer service.
- Provide information about products and services.
- Review customer accounts and make changes if necessary.
- Actively listen to customers' questions and concerns and provide answer or responses.
Sales Rep
Holiday Inn Club Vacations
01.2022 - 02.2023
- Responsibilities includes selling vacation packages via phone
- Maintaining minimum performance standards and adhere to internal policies and procedures
- Conferred with management to offer feedback on operations and promotions based on customer preferences and purchasing habits.
- Collaborated with marketing team to create promotional materials for products and services.
Customer Service Rep
IKS Health
01.2021 - 12.2021
- Responsibilities included inbound calls from patients, addressing/resolving any questions or issues they may have regarding their billing statement of a health care nature
- Also, made outbound calls to collect on past due patient account balances
- All while following HIPAA laws
Collection Specialist
Coram CVS
01.2019 - 12.2020
- Worked in a Patient Financial Service center supporting the claims follow up, denials and appeals processes
- Worked out of an ages trial balance queue processing denials, refunds and secondary billing efforts for both commercial and government payors
Collection Specialist
Asset Recovery Solutions
01.2017 - 12.2018
- Responsibilities included skip tracing accounts to locate debtor
- Outbound/Inbound calls to debtors to collect on debt
Education
Bachelor of Science - Human Resources Development
Rasmussen University
Rockford, Il12-2025
AAS - Medical Office Administration
Rockford Career College
06-2013
Skills
- Microsoft Word
- Excel
- Scheduling
- Office equipment proficiency
- Typing proficiency (48 wpm)
- Filing
- Researching
- Verbal and written communication
- Adaptive team player
- Microsoft PowerPoint
- Follow-up skills
- Clerical support
- Active listening
References
References available upon request.
Timeline
Associate Customer Service Representative
Everon LLC
02.2023 - Current
Sales Rep
Holiday Inn Club Vacations
01.2022 - 02.2023
Customer Service Rep
IKS Health
01.2021 - 12.2021
Collection Specialist
Coram CVS
01.2019 - 12.2020
Collection Specialist
Asset Recovery Solutions
01.2017 - 12.2018
Bachelor of Science - Human Resources Development
Rasmussen University
AAS - Medical Office Administration
Rockford Career College