Angelica Sanchez

• Hired through Ultimate Staffing in October 2022 and converted to a permanent TELUS employee in May 2023.
• Resolves customer inquiries efficiently by utilizing company knowledge base tools to deliver accurate information and enhance the customer experience.
• Maintains accurate documentation and ensures compliance with established quality standards.
• Conducts follow-up calls to confirm updates and customer satisfaction after support interactions, providing continued support and engagement.
• Administers employee benefits support by guiding employees through health, welfare, and retirement plan options during enrollment and qualifying life events to enhance understanding.

• Assisted employees with 403b retirement plan inquiries, clarifying policies and compliance requirements to enhance understanding.
• Cultivated strong relationships with participants, providing tailored guidance on account services to improve user experience.
• Verified all communication and documentation for adherence to organizational and compliance standards, ensuring accuracy and reliability.

• Verified vendor accounts by reconciling monthly statements and related transactions.
• Compiled remittance, open items, and paid items reports for multiple vendors, ensuring accuracy and timely processing.
• Streamlined daily reporting information entry for efficient record keeping purposes.

Conduent - Benefits Representative

09/2017 - 07/2018 and 11/2019 - 02/2020

• Guided participants through Medicaid, SNAP, and cash assistance applications, ensuring adherence to state regulations and enhancing participant understanding.
• Assisted participants with benefit-related inquiries and eligibility requirements.
• Trained new hires on policies and procedures, improving onboarding experience and supporting effective case management.

• Welcomed guests and resolved inquiries, enhancing guest experience through professional assistance.
• Coordinated reservations, check-ins, and check-outs, ensuring seamless guest transitions using internal software systems.
• Processed payments and maintained billing records, contributing to accurate financial tracking.

• As a cashier in the Northern Arizona University's Bookstore, I cross trained in all departments of the store: customer service, the Apple computer store, text department, and general merchandise.
• Assisted customers with purchases, item location, and resolution of concerns, enhancing overall shopping experience.
• Reconciled cash drawer at shift start and end, ensuring accuracy and resolving discrepancies to maintain financial integrity.

and 05/2016 - 08/2016

• Enforced university housing policies and resolved resident concerns to maintain a fair and respectful community.
• Managed administrative tasks, including room assignments, incident reports, and maintenance requests, to ensure smooth operations.
• Coordinated community events and promoted resident engagement to cultivate a positive and inclusive living environment.