Alexis Baber
Lauderhill
Summary
Dedicated customer service representative with proven skills in conflict resolution, active listening, and professional communication. Committed to enhancing customer satisfaction through effective problem-solving and team collaboration.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
GMS Connect
Fort Lauderdale
08.2025 - 12.2025
- Resolved customer complaints efficiently and professionally.
- Assisted customers with inquiries and product information to enhance overall satisfaction.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Processed and fulfilled orders promptly, ensuring timely delivery and customer satisfaction.
- Maintained knowledge of company policies and procedures continuously.
- Updated databases with new and modified customer data.
- Managed administrative tasks, including filing, database updates, and report generation to support efficient operations.
Cashier/Restaurant Hostess
Crafty Crab
Plantation
02.2024 - 04.2024
- Greeted customers warmly and addressed inquiries about products and services, enhancing overall customer experience.
- Provided excellent customer service by addressing inquiries and resolving issues.
- Processed customer transactions efficiently using cash register and payment systems, ensuring accurate and timely service.
- Handled transactions efficiently to ensure smooth payment experiences.
- Promoted daily specials and menu items, contributing to increased customer engagement and satisfaction.
- Restocked supplies to maintain inventory levels throughout shifts.
Cashier
Wingstop
Tamarac
03.2023 - 05.2023
- Operated cash register, processing customer transactions with accuracy and speed.
- Assisted customers in locating products, addressing inquiries, and providing tailored product recommendations.
- Collaborated with team members to maintain efficient store operations during peak hours.
- Supported management by completing additional responsibilities to maintain operations.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Assisted customers over the phone regarding store operations, product information and order placement.
Cashier
Krispy Kreme Donuts
Fort Lauderdale
08.2022 - 02.2023
- Provided excellent customer service while answering questions about menu items.
- Guided customers in product selection and provided tailored recommendations to enhance their shopping experience.
- Processed cash, credit, and gift card transactions with accuracy and security, ensuring customer satisfaction.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Prepared coffee and other beverages according to company guidelines.
- Managed inventory by restocking shelves and monitoring product freshness.
- Coordinated with team members to maintain efficient store operations during peak hours.
Sales Associate
Discover
Coral Springs
02.2021 - 03.2021
- Guided customers in product selection, enhancing their understanding with detailed product information.
- Facilitated product discovery by answering questions and providing tailored product advice.
- Welcomed customers and ensured exceptional service experience throughout their visit.
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Partnered with team members to enhance sales performance and achieve targets.
- Maintained cleanliness of store environment including floors, windows, displays.
Education
GED -
Atlantic Technical College
Pompano Beach, FL06-2023
Some College (No Degree) - Nursing
Broward College
Fort Lauderdale, FL04-2026
Skills
- Customer service
- Customer relationship management
- Call center experience
- Transaction handling
- Order management
- Customer database management
- Customer feedback analysis
- Customer follow-up coordination
- Professional communication
- Documentation
- Time management
- Multitasking and organization
- Team collaboration
- Active listening
- Conflict resolution
- Professional telephone demeanor
Timeline
Customer Service Representative
GMS Connect
08.2025 - 12.2025
Cashier/Restaurant Hostess
Crafty Crab
02.2024 - 04.2024
Cashier
Wingstop
03.2023 - 05.2023
Cashier
Krispy Kreme Donuts
08.2022 - 02.2023
Sales Associate
Discover
02.2021 - 03.2021
GED -
Atlantic Technical College
Some College (No Degree) - Nursing
Broward College