Madison Cooper
Spring Arbor,MI
Summary
Versatile professional experienced in inside sales, human resources, and team management. Delivered high productivity through effective candidate recruitment, onboarding, and administrative support while maintaining accurate records and coordinating training. Focused on enhancing customer service and driving growth by fostering strong relationships with clients and internal teams.
Overview
1
1
Certification
3
3
years of post-secondary education
11
11
years of professional experience
Work History
Inside Sales Representative/Customer Service Representative
ELCO ENTERPRISES
Jackson, MI
06.2022 - Current
- Developed sales opportunities by researching potential accounts, soliciting new accounts, building rapport, providing technical information, and preparing quotations.
- Generated revenue by soliciting and obtaining orders, interpreting technical requirements, providing technical information, and developing accounts.
- Develops accounts by checking customers' buying history, suggesting related and new items, and explaining technical features
- Executed order fulfillment by transferring requests, communicating delivery timelines, and addressing stock availability.
- Executed order fulfillment by transferring requests, communicating delivery timelines, and addressing stock availability. by transferring orders to fulfillment, communicating expected delivery date, and explaining stock-outs.
Recruiting Assistant
Express Employment Professionals
Ann Arbor, MI
01.2022 - 05.2022
- Contacted potential candidates to establish talent pipeline and enhance recruitment efforts
- Contacted potential candidates to build a robust talent pipeline using effective communication skills
- Scheduled interviews to streamline the hiring process and reduce time-to-fill for open positions
- Coordinated orientation and onboarding to enhance new hire experience and retention
- Assisted with payroll processing to maintain timely and accurate employee compensation
- Supported daily administrative tasks to facilitate smooth office operations
Human Resources Assistant
MARTINREA JONESVILLE LLC
Jonesville, MI
05.2021 - 01.2022
- Supported internal and external inquiries related to HR department, enhancing response times and service quality
- Compiled and maintained paper, digital, and electronic employee records, ensuring data accuracy and compliance
- Assisted payroll and documented employee compensation and benefits, ensuring accuracy in payroll cycles
- Coordinated logistics for new hire orientations, facilitating smooth onboarding experiences
- Supported HR-related training programs, workshops, and seminars to enhance employee development
- Supported internal and external inquiries related to the HR department, improving response times
- Compiled and submitted reports on HR activities, providing management with insights for decision-making
- Continuously learned the latest HR best practices to improve workplace efficiency and compliance
Assistant Manager
Planet Fitness
Jackson, MI
11.2018 - 04.2021
- Mastered internal systems and service duties to effectively support team in meeting customer demands
- Kept administrative records current and accurate, enhancing overall team effectiveness
- Guided members in resolving account and service issues by educating on necessary forms and technical processes
- Learned all internal systems and service role duties to provide skilled team backup in handling customer demands
Child Caregiver
Western School District
Jackson, MI
09.2015 - 01.2018
- Monitored entrances and exits to ensure safety and create organized environments for children
- Documented behavior issues, food served, and medications administered to maintain accurate records for child health and welfare
- Observed play activities to identify positive behaviors and areas for improvement.
- Communicated with parents about daily activities and developments to strengthen partnerships in child care
Education
Bachelor of Business Administration -
Capella University
10.2023 - 10.2026
Skills
- Sales development Strategy
- Outbound Sales
- Sales
- Account Management
- Microsoft Excel Coaching
- Sales Compliance
- Customer Service
- Onboarding Coordination
- Recruiting
- Payroll
- Customer Database Management
- Sales
- Office suite
- Assistant Manager Experience
- Management
- Leadership
- Employee Orientation
- Payment Processing
- Client Relations
Certification
CPR
Timeline
Bachelor of Business Administration -
Capella University
10.2023 - 10.2026
Inside Sales Representative/Customer Service Representative
ELCO ENTERPRISES
06.2022 - Current
Recruiting Assistant
Express Employment Professionals
01.2022 - 05.2022
Human Resources Assistant
MARTINREA JONESVILLE LLC
05.2021 - 01.2022
Assistant Manager
Planet Fitness
11.2018 - 04.2021
Child Caregiver
Western School District
09.2015 - 01.2018