Lydia Mierek
Greenville,SC
Summary
Highly experienced Sales/Customer Service Associate known for exemplary team-building and project oversight skills. Gifted at working with all types of personalities. Performance history of developing strong collaborative relationships and delivering impressive results.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Inside Sales Representative/Customer Service Representative
ACC Premiere
02.2024 - Current
- Handling anywhere from 30 to over 75 inbound calls ranging in customer service, service maintenance, and sales
- Proficient in company CRM and accompanying web applications
- Keeping a professional workspace doing WFH
- Compliant in all company rules and regulations in relation to WFH
- Appeasing customers in hostile situations to come to a peaceful resolution
- Calculating discounts and manually price matching when necessary
- Generated high dollar AOV for company revenue within the first 60 days
- Explaining all product information in detail when needed
- Highly driven to be informed about information regarding products and services sold
- Maintaining high empathy, enthusiasm, and a positive attitude dealing with any challenges
Kennel Technician/Receptionist/Day Camp Attendant
Rocky Creek Animal Hospital
07.2022 - 02.2024
- Walking anywhere from twenty to a hundred and forty clients
- Disinfecting kennels for new clients to come in
- Taking quality care of any client that comes into the facilities
- Sanitizing all surfaces and floors
- Precise feeding and supplement measurements
- Understanding the signals of distress and agitation in animals and the safety procedures regarding them
- Disinfecting laundry
- Handling all weather conditions including extremes when needed
- Handling day care play groups with anywhere from six to over sixty dogs
- Taking clients in through the day camp door and greeting customers while taking clients
- Lifting up to 50 lbs
- Data entry of clients
- Emailing clients day to day updates about their pets
- Some billing experience
- Excellent customer service skill
- Answering inbound and making outbound calls
Sales Associate
Wake N' Vape
11.2021 - 07.2022
- Handling customer service interactions
- Safe dropping money
- Cleaning the interior of the store
- Checking in and handling all store inventory
- Giving customers knowledge on products
- Explaining difference in products with an unbiased attitude
- Dealing with customer complaints to the best ability while under duress
- Checking I.D.s and licenses serving all age restricted products
- Handled returns and exchanges
- Maximized sales transactions
- Restocked merchandise
- Organized new merchandise
- Experience in POS systems as well as Microsoft suite
- Answering inbound and making outbound calls
Customer Service Representative
Speedway LLC
12.2019 - 09.2021
- Checking out customers in a quick manner
- Cleaning the interior and exterior of the store
- Prepping Ready to Eat foods
- Taking in inventory
- Answering any phone calls
- Closing the registers
- Safe dropping money
- Assisted customers with a warm and professional attitude
- Kept records of customer complaints
- Took inventory
- Operated the cash drawer
Kennel Technician/Receptionist
Adorybull
10.2019 - 12.2019
- Cleaning up after animals, feeding, walking, bathing, having play time with boarded animals, answering phone calls, creating appointments
Clicklist Associate
Kroger Stores
04.2019 - 09.2019
- Hands on customer service, fulfilling online orders, successfully delivering orders to customers
Kennel Technician
Cypresswood Animal Clinic
01.2019 - 03.2019
- Cleaning up after animals, fulfilling daily duties for kennel including feeding and bathing animals, laundry, helping on surgery days
Seasonal Sales Associate
Khols
10.2018 - 12.2018
- Folding clothes, working the register, answering phone calls, helping customers, cleaning the departments
Salad Chef
The Big Salad
04.2018 - 09.2018
- Cleaning the restaurant, closing at night, preparing and serving food, working the register
Kennel Technician/Receptionist
Critter Fixer Pet Hospital
03.2017 - 04.2018
- Cleaning the clinic, selling and discussing medication, working the front desk, talking to clients, filing paperwork
Education
Associate in Arts (AA) - English
Houston Community College
Houston, TX05.2021
Skills
- Time management
- Organizational Skills
- MS Office
- Filing
- Training
- Customer Service Skills
- Communications
- Sales
- Animal Care
- Kennel Experience
- Dog Handling
- Front Desk
- Pet Grooming
- Laundry
- Pet Care
- Food Preparation
- Adobe Photoshop
- Adobe Premiere
- Google Suite
- POS
- Typing
- Outbound calling
- Cash handling
- Cash register
- Mac OS
- IOS
- Animal restraint
Accomplishments
- Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
Certification
ServSafe
Groups
- JROTC, 08/01/15, 08/01/17, I was a member of Spring High School's JROTC platoon.
- Speech and Debate, 08/01/17, 10/01/19, I was an active member in Spring High School's Speech and Debate club frequenting meets as to better my speech and social interaction skills.
- Westfield Daycare Helper, 08/01/16, 06/01/19, As a part of my childcare and development pathway, we volunteered every week at the Westfield Highschool Daycare offered to mothers still in school. We helped with children from infancy up to four years of age. Changed diapers when needed, cleaned up after the children, and helped provide educational enrichment while there.
Personal Information
Work Permit: Authorized to work in the US for any employer
Awards
CTE district Poetry Contest, 02/01/17, Chosen as first place out of over four thousand high schoolers to win first place for excellent eloquence in writing.
Timeline
Inside Sales Representative/Customer Service Representative
ACC Premiere
02.2024 - Current
Kennel Technician/Receptionist/Day Camp Attendant
Rocky Creek Animal Hospital
07.2022 - 02.2024
Sales Associate
Wake N' Vape
11.2021 - 07.2022
Customer Service Representative
Speedway LLC
12.2019 - 09.2021
Kennel Technician/Receptionist
Adorybull
10.2019 - 12.2019
Clicklist Associate
Kroger Stores
04.2019 - 09.2019
Kennel Technician
Cypresswood Animal Clinic
01.2019 - 03.2019
Seasonal Sales Associate
Khols
10.2018 - 12.2018
Salad Chef
The Big Salad
04.2018 - 09.2018
Kennel Technician/Receptionist
Critter Fixer Pet Hospital
03.2017 - 04.2018
Associate in Arts (AA) - English
Houston Community College
ServSafe
Similar Profiles
Taniya ChappellTaniya Chappell
Remote Customer Service Representative at ACC PremiereRemote Customer Service Representative at ACC Premiere
Sean RodriguezSean Rodriguez
Team Leader at ACC PremiereTeam Leader at ACC Premiere
Andrew CavallaroAndrew Cavallaro
Systems Administrator at ACC PremiereSystems Administrator at ACC Premiere