Arkisha Darensbourg
New Orleans,USA
Summary
Seeking a position utilizing my exceptional Customer Service skills while providing excellent patron care and outstanding knowledge of the hospitality and Business of Administration.
Overview
18
18
years of professional experience
Work History
Account Specialist
The Riverfront Hotel
New Orleans, LA
12.2024 - 09.2025
Front Office Supervisor
Omni Hotels & Resorts
New Orleans, LA
11.2021 - 12.2023
- Supervised front office operations, ensuring efficient guest check-in and check-out processes.
- Trained and mentored front desk staff on customer service best practices and operational procedures.
- Implemented new scheduling system, improving staff allocation and reducing wait times for guests.
- Coordinated daily activities of front office team to maintain high standards of service delivery.
Account Specialist
Omni Hotels & Resorts
New Orleans, LA
12.2023 - 12.2024
- Managed client accounts to ensure satisfaction and retention.
- Collaborated with sales team to streamline account management processes.
- Resolved customer inquiries efficiently, improving response times.
- Analyzed account data to identify trends and recommend solutions.
Housekeeping Supervisor
Monteleone Hotel
New Orleans, LA
05.2017 - 11.2021
- Provide training for the housekeeping staff. Educating new hires on the organization's policies and procedures. Give clear instructions communicating effectively, both in writing and verbally. Clearly communicate expectations, suggestions, constructive criticism and company policy in a professional and easy-to-understand manner. Use written communication to complete paperwork on daily activities, employee progress and necessary supplies.
Front Desk Supervisor
Wyndham Avenue Plaza
New Orleans
11.2007 - 01.2014
- Managed the Front Desk, Door/Bell and Housekeeping personnel to ensure efficient and profitable operation personally or through delegating of tasks. Responsibilities included the overall direction, coordination and supervision of these areas in accordance with the organizations policies and applicable laws.
Education
High School Diploma - General Studies
John McDonogh Senior High School
New Orleans, LA05.2001
Skills
- Organizational Skills
- Critical Thinking
- Computer Skills
- Microsoft Office
SUMMARY OF EXPERIENCE
- Ten years of experience in the customer service field.
- Performed invaluable service for retail store chains and major hotel industry
- Provided leadership that ensured effective and efficient Housekeeping
- Displayed commitment to customer satisfaction.
- Maintained schedules, screen applicants, assign duties and review employee performance.
- Professionally handle incoming requests from customers and ensured that issues were resolved both promptly and thoroughly.
- Provide quality service and support in a variety of areas including, but not limited to: billing, placing orders, and system troubleshooting
- Maintained a balance between company policy and customer benefit in decision making.
- Proven experience supervising housekeeping departments of 15+ employees.
- Capable of using independent judgment/solid decision making skills
- Proven comfort and experience to interact effectively with all levels of management, guests, associates, and clientele, both inside and outside of the organization.
- Possess a strong work ethic and team player mentality.
- Able to communicate clearly and professionally, both verbally and in writing.
- Ability to identify and resolve problems in a timely manner.
- Ability to maintain a high level of professionalism.
Timeline
Account Specialist
The Riverfront Hotel
12.2024 - 09.2025
Account Specialist
Omni Hotels & Resorts
12.2023 - 12.2024
Front Office Supervisor
Omni Hotels & Resorts
11.2021 - 12.2023
Housekeeping Supervisor
Monteleone Hotel
05.2017 - 11.2021
Front Desk Supervisor
Wyndham Avenue Plaza
11.2007 - 01.2014
High School Diploma - General Studies
John McDonogh Senior High School